Experienced Member Services Representative – Customer Service Expert for arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Member Services Representative, you'll play a vital role in helping our valued customers, Member Florists, navigate their statements and resolve order disputes with professionalism and care. If you're a customer service enthusiast with a knack for problem-solving and a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a global leader in the floral gifting industry, dedicated to helping people give with meaning for life's most important occasions. With a rich history spanning over 110 years, we've built a reputation for delivering exceptional customer experiences through our cutting-edge software and nationwide network of trusted, expert florists. Our mission is to be the world's leading and most trusted company in this industry, and we're committed to growing your career from within.

Job Summary

As a Member Services Representative, you'll be responsible for providing exceptional customer service to our Member Florists via phone and email. You'll respond to inquiries, resolve order disputes, and process requests using our internal computer applications. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering top-notch service, we encourage you to apply.

Key Responsibilities

* Respond to questions regarding the member's statement and florist order disputes via email and by phone as appropriate.

• Professionally respond to incoming customer calls and emails, providing accurate and timely resolutions to their inquiries.
• Process requests using internal computer applications, verifying and validating all information provided by the member prior to submission.
• Accurately document all calls in the 360 application, ensuring that all interactions are recorded and easily accessible for future reference.
• Consistently achieve key indicators and performance standards as defined by management, demonstrating a commitment to excellence in customer service.
• Provide customers with quality service by following the defined company policies, processes, and procedures, ensuring that all interactions are professional and courteous.
• Read and retain information from departmental memorandums, websites, and training materials to effectively service customers and stay up-to-date on company policies and procedures.
• Participate in ongoing on-the-job training, including one-on-one sessions with members of management and peer coaching, to continuously improve your skills and knowledge.
• Perform other duties as assigned by management, demonstrating flexibility and a willingness to adapt to changing business requirements.

What We Seek

* High school diploma or general equivalency diploma; or equivalent combination of education and experience.

• Inbound call center experience is desirable, but not required.
• Proficient in Microsoft Office and Internet navigation, with the ability to learn and adapt to new software and systems.
• Clear problem-solving skills and the ability to make quick decisions, demonstrating a proactive and solution-focused approach.
• Excellent communication skills, both written and oral, with the ability to articulate complex information in a clear and concise manner.
• Excellent grammar skills, with a strong attention to detail and ability to proofread and edit written communication.
• Clear speaking voice, with the ability to communicate effectively over the phone and in person.
• Good listening skills, with the ability to actively listen to customers and respond to their needs.
• Good typing/keyboarding skills, with the ability to type accurately and efficiently for extended periods.
• Ability to handle pressure professionally and to exhibit a calm disposition, even in high-stress situations.
• Ability to show empathy and be persuasive, with a strong customer-centric approach.
• Ability to control the call, with the ability to navigate complex conversations and resolve issues efficiently.
• Good follow-up skills, with the ability to ensure that all interactions are followed up on and resolved in a timely manner.
• Ability to use computer and keyboard for extended periods of time, with the ability to work in a fast-paced environment.
• Ability to communicate verbally and in writing, with the ability to articulate complex information in a clear and concise manner.
• Must be flexible, receptive to change, and have the ability to adapt quickly to changing business requirements.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to growing your career from within. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and access to industry-leading software and systems. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision.

Work Environment and Company Culture

arenaflex is a remote-friendly company, with a flexible and supportive work environment that encourages collaboration and innovation. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary, commission structure, and comprehensive benefits program. Our benefits package includes:

• Comprehensive health insurance
• 401(k) matching program
• Flexible work arrangements
• Professional development opportunities
• Access to industry-leading software and systems
• Recognition and rewards program
• And more!

Conclusion

If you're a customer service enthusiast with a passion for delivering top-notch service, we want to hear from you! As a Member Services Representative at arenaflex, you'll have the opportunity to work with a talented team of professionals who share your vision for delivering exceptional customer experiences. We're committed to growing your career from within, and we offer a range of training and development opportunities to help you succeed. Apply today and join our team of customer service experts! Apply for this job