Experienced Senior Customer Success Manager – Data Security, Compliance, and AI Data Management

At arenaflex, we're revolutionizing the way organizations manage their data, driving innovation, and reducing risk. As a leading tech startup, we're passionate about empowering our customers to make better decisions, achieve compliance, and build customer trust. We're seeking an experienced Senior Customer Success Manager to join our growing team, who will be responsible for managing customer relationships, driving adoption, and identifying opportunities for growth.

About arenaflex

arenaflex is a cutting-edge tech startup that's leading the market in data security, compliance, privacy, and AI data management. We've been recognized for our innovative solutions, including being named a Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards, and being shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity. Our team is passionate about innovation and next-gen technology, and we're committed to creating a culture of inclusion, diversity, and equality.

Job Summary

As a Senior Customer Success Manager at arenaflex, you'll be responsible for managing a portfolio of large enterprise accounts, building trust and creating meaningful relationships among champions and key executives, and driving adoption and identifying opportunities for growth. You'll be the voice of the customer within arenaflex, advocating on behalf of customer issues and needs, and collaborating with Sales and Services teams to drive renewal, cross-sell, and upsell. If you're passionate about data security, compliance, and AI data management, and have a proven track record of driving adoption and identifying/remediating risk, we want to hear from you.

Key Responsibilities

* Manage the customer relationship, risk, and revenue

• Build trust and create meaningful relationships among champions and key executives within each account
• Be the voice of the customer within arenaflex to advocate on behalf of customer issues and needs
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell
• Identify risk and execute a cross-functional risk mitigation plan
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Share our Values of Care-Do-Try-Shine!

What You'll Bring

* 5+ years in Customer Success managing a portfolio of large enterprise accounts

• Background in big data, privacy, data governance, or information security as either customer or vendor
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Our Values

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don't give up
• Shine - We shine and make it our mission to always stand out

Compensation and Benefits

The annual base salary range for this position is $125,000 - $145,000. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave

Why Join arenaflex?

* Be part of a fast-paced and rewarding culture that values innovation, diversity, integrity, and collaboration

• Work with some of the most talented people in the industry who are passionate about data security, compliance, and AI data management
• Have the opportunity to make a positive impact on our customers and the industry as a whole
• Enjoy a competitive compensation package and benefits that align with your skills and competencies
• Be part of a global remote-first community that values work-life balance and flexibility

How to Apply

If you're passionate about data security, compliance, and AI data management, and have a proven track record of driving adoption and identifying/remediating risk, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply for this job