Experienced Customer Support Analyst – Data Innovation Group at arenaflex

Join the arenaflex family and embark on a journey of growth, learning, and adventure!

Are you ready to explore a world of possibilities, both at work and in your free time? Look no further! As a valued member of the Data Innovation Group within the Data Innovation Division at arenaflex, you'll have the opportunity to develop your skills, advance your career, and become the best version of yourself. With a dynamic and supportive work environment, you'll be empowered to tackle challenges with flexibility and creativity, acquiring new skills and propelling your career while having a blast.

Why you'll love this role

As a Customer Support Analyst, you'll be an integral part of the Data Innovation Group, responsible for providing first-level issue resolution via phone for all equipment and software supported by arenaflex's Advancements framework wide. You'll be the go-to person for clients seeking assistance with PC equipment and Organization (Windows 7/Windows XP conditions) and Centralized computer (UNIX/IBM) conditions.

Key Responsibilities

* Provide goal-to-issue resolution via phone, and when necessary, escalate more complex issues to a certified support specialist.

• Offer first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP conditions) and Centralized computer (UNIX/IBM) conditions.
• Conduct issue identification for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, Dab Grid printers, and more.
• May interact with internal and external support groups and third-party vendors to identify and address core issues.
• Reenact or reproduce client issues to determine working troubles.
• Maintain daily attention to outages and issues framework wide.
• Heighten episodes to acceleration groups to ensure client resolution.
• Provide timely communication (oral or written) to Level 2 support or other service personnel, as necessary.
• Expedite consultation with Level 2 support or other service personnel regarding quality issues to determine efficacy or strategy.
• Stay on-site longer than required as needed and when approved.
• Maintain confidentiality regarding employee, organization, and client data.
• Exhibit commitment to and compliance with all organization and departmental policies, procedures, and practices.

Shift work required/24x7 IT coverage climate

All you'll need for success

* Minimum Qualifications: + Training and earlier professional training + Specialized degree or equivalent experience + 2+ years Help Desk or client support experience + 2+ years investigating experience with service desk conditions + Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff

• Preferred Qualifications:

+ Instruction and earlier professional training + Apple certification (Apple Expert) + A+ certification

• Abilities, Licenses, and Certifications:

+ Strong relational, written, and verbal communication skills + Ability to perform multiple tasks in a fast-paced environment + Strong critical thinking and analytical skills

What you'll get

Join the arenaflex family and take advantage of all we have to offer:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available following one year.
• Extra benefits: Other amazing benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Be yourself at arenaflex

From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Join the arenaflex family today! Apply Job! Apply for this job