Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex

Job Summary:

Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh). As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. This is a full-time remote opportunity with a competitive hourly rate of $27-$35/hour.

About arenaflex:

arenaflex is a renowned healthcare and retail organization with a long history of prioritizing community well-being. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), we strive to make a positive impact on people's lives through better health. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to serve nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.

Work Liabilities:

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh), you will be responsible for the following tasks:

• Utilizing arenaflex's solution information entry techniques and rules processes new patient enrollment by entering information into the proper system.
• Handles patient medication requests within HIPAA guidelines and enters refill orders for processing.
• Investigates to acquire missing medication data, and deciphers clinical abbreviations (SIG codes).
• Settles all data entry related to special cases.
• Handles correspondence to patients (inbound calls, chats, messages) and settles outbound calls to prescribers and patients depending on the situation.
• Settles Outsider Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing as per individual plan requirements.
• Settles on phone calls to guarantors and others to gather data, obtain abrogate endorsement, or otherwise settle the Outsider Exceptions.
• Provides support to Pharmacists, both those in the office and those in other areas.
• Identifies and communicates issues to senior-level staff as necessary.

Essential Capabilities:

* High school diploma or equivalent.

• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print reports, and access data online).
• Basic web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Capabilities:

* At least one year of pharmacy professional experience in a retail or call center environment.

• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
• Familiarity with Spanish and English.

Career Growth Opportunities and Learning Benefits:

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will have opportunities to grow and develop your skills and knowledge. We offer a comprehensive training program to help you succeed in your role and provide ongoing support and feedback to ensure your continued growth and development.

Work Environment and Company Culture:

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being of our employees. We offer a range of benefits and perks to support your physical and mental health, including access to on-site fitness centers, employee assistance programs, and paid time off. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and respectful to all employees.

Compensation, Perks, and Benefits:

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will receive a competitive hourly rate of $27-$35/hour. We also offer a range of benefits and perks, including:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off
• Employee assistance program
• Access to on-site fitness centers
• Discounts on arenaflex products and services

How to Apply:

If you are a motivated and customer-focused individual with excellent communication and data entry skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job