Experienced Customer Support & Sales Lead – Community Growth & Development
At arenaflex, we're a community of 1,071 remote professionals from 62 nationalities, united by our passion for exploring the world and living life on our own terms. For the past five years, we've been traveling together, experiencing new cultures, and building a global community that's more than just a tribe – it's a family. As we continue to grow and expand our reach, we're seeking a talented Customer Support & Sales Lead to join our team and help us take our community to the next level.
About arenaflex
arenaflex is a dynamic and innovative company that's revolutionizing the way people live, work, and travel. Our community is built on the principles of inclusivity, diversity, and mutual support, and we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to work with a talented group of professionals from all over the world, and to contribute to the growth and development of a truly unique and exciting community.
The Role
As our Customer Support & Sales Lead, you'll be the face of arenaflex, responsible for building and maintaining relationships with our members, applicants, and partners. You'll be the champion of our community, working closely with our Admissions team to ensure a seamless onboarding experience for new members, and providing guidance and support to help them navigate our community and make the most of their experience. You'll also be responsible for developing and implementing strategies to drive community growth, engagement, and retention, and for identifying opportunities to improve our processes and systems.
Key Responsibilities
* Manage the Tribe Support department, overseeing all email communication with the arenaflex community and serving as the voice of our members to the rest of the team
- Help applicants who were accepted by our Admissions team make their decision to join the community, and ensure a smooth onboarding journey
- Advise members on which Chapters might be best suited for their journey and discuss concerns
- Write member-facing documentation, PDFs, and communications to inform the community about big updates
- Set aside time to make impactful, long-term improvements and carefully document all processes within your department
- Collaborate with our Admissions team to develop and implement strategies to drive community growth, engagement, and retention
- Identify opportunities to improve our processes and systems, and develop solutions to address any challenges or issues that arise
Essential Qualifications
* 2+ years of experience working as a customer success manager
- Experience in a sales role, with a proven track record of success
- Impeccable grammar and eloquent written English
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with a diverse group of people
- Ability to work independently and as part of a team, with a strong sense of ownership and responsibility
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions
- Experience with design tools and basic design skills, with the ability to create visually appealing documents and communications
Preferred Qualifications
* Experience working in a remote or virtual environment
- Familiarity with arenaflex's community and values
- Experience with customer relationship management (CRM) software and other tools used to manage customer interactions
- Strong analytical and data-driven skills, with the ability to track and analyze key metrics and performance indicators
- Experience with project management and coordination, with the ability to prioritize tasks and manage multiple projects simultaneously
Skills & Competencies
* Excellent communication and interpersonal skills, with the ability to build and maintain relationships with a diverse group of people
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions
- Ability to work independently and as part of a team, with a strong sense of ownership and responsibility
- Strong analytical and data-driven skills, with the ability to track and analyze key metrics and performance indicators
- Experience with design tools and basic design skills, with the ability to create visually appealing documents and communications
- Strong sales and marketing skills, with the ability to develop and implement effective strategies to drive community growth and engagement
- Ability to work in a fast-paced environment, with a strong sense of adaptability and flexibility
Career Growth Opportunities & Learning Benefits
As a member of our team, you'll have the opportunity to grow and develop your skills and expertise in a dynamic and supportive environment. We offer a range of training and development programs, including:
- Sponsored learning resources (e-books, audiobooks, online courses, etc.)
- Opportunities for professional development and growth, with a focus on building skills and expertise in areas such as customer success, sales, and marketing
- A collaborative and supportive work environment, with a focus on teamwork and mutual support
- A competitive salary and benefits package, with a focus on recognizing and rewarding individual contributions and achievements
Work Environment & Company Culture
arenaflex is a fully remote company, with a global team of professionals working together to build and maintain a vibrant and engaging community. Our company culture is built on the principles of inclusivity, diversity, and mutual support, and we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to work with a talented group of professionals from all over the world, and to contribute to the growth and development of a truly unique and exciting community.
Perks & Compensation
* $30,000 – $50,000 p.a. for full-time (but the role will likely start as part-time)
- The chance to take on a key role in a (still) small but growing start-up, positioned with a strong brand in a market that has just blown up overnight
- Fully remote work (from wherever in the world you feel most productive)
- A month of working from anywhere on us; join one of our Chapters (worth ~$2,500) so that you can soak in the experience, travel and work remotely alongside our community, and learn from incredibly talented remote professionals
- Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network
- Sponsored learning resources (e-books, audiobooks, online courses, etc.)
How to Apply
If you're a motivated and talented individual with a passion for community growth and development, we'd love to hear from you! Please submit your application through our website, including your resume, cover letter, and any relevant work samples or references. We look forward to hearing from you and learning more about your qualifications and experience. Apply Job! Apply for this job