Experienced Full Stack Customer Service Representative – Voice & Chat Support for arenaflex
Join arenaflex's dynamic team as a Remote Customer Service Representative, providing exceptional support to clients via phone and chat. At arenaflex, we're passionate about delivering outstanding customer experiences that drive loyalty and satisfaction. As a key member of our team, you'll play a vital role in helping us achieve this goal. If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you!
About arenaflex
arenaflex is a leading company that brings people together through innovative solutions and exceptional customer experiences. Our team is driven by a shared passion for people and a commitment to excellence. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive.
Job Summary
We're seeking an experienced Customer Service Representative to join our remote team, providing voice and chat support to clients. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, resolving issues, and promoting arenaflex's products and services. If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you!
Key Responsibilities
* Respond to client requests and inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues
- Demonstrate high standards for quality service, ensuring that every client interaction is positive and memorable
- Keep up-to-date with product/procedural knowledge and assess industry trends to stay ahead of the curve
- Work in tandem with the quality and training team to self-manage performance expectations and maintain business acumen, courtesy, and professionalism when dealing with all client contacts
- Maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development
- Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
- Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects
- Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
- Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
Requirements
* 2-3 years' experience in a business/professional environment, preferably in the service industry
- Comparable experience in an office environment encouraged
- Self-starter and ability to manage workload efficiently
- Exceptional written communication skills
- Demonstrate ability to deliver a high level of client service under high volume
- Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
- Professional, upbeat, and engaging oral and/or written communication
- Ability to develop relationships with clients, even in difficult situations
- Ability to advise and counsel clients in a quick and efficient manner
- Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
- Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
- Excellent Data Entry skills / 45-55 wpm minimum
- Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required
Preferred Qualifications
* Bilingual (English & Spanish) preferred but not required
- Prior customer service/troubleshooting experience preferred
- Experience in the beauty or cosmetics industry preferred
Work Environment and Culture
* arenaflex is a remote-friendly company, offering a flexible work environment that allows you to work from the comfort of your own home
- Our team is passionate about delivering exceptional customer experiences and is committed to excellence in everything we do
- We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive
Compensation and Benefits
* $18/hour base pay, with the ability to earn a bonus based on performance
- Paid training starts on 10/18
- Referral program
- Flexible scheduling, including 8-hour shifts, 1 weekend day, and 4 weekdays in the evenings (3:40pm EST - 12:10am EST) or 8-hour shifts, 1 weekend day, and 4 weekdays (7am - 5pm EST)
- Overtime may be needed during Holidays/Promotional Periods
- Vacation blackout period applies during the holiday season and promotional periods
Equipment and Technology Requirements
* Minimum PC Requirements: + CPU Speed: Dual Core 1.2 GHz or better + Intel Core i3 or AMD Ryzen 3 or better + Hard Drive: 40 GB or more of available space, 100 GB or more of total space + Memory: 8 GB of RAM or better + Operating System: Windows 10 Professional + Two (2) available USB 2.0 or greater ports
- Minimum Monitor and Accessory Requirements:
+ Dual Monitors: 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
- Minimum Internet Connectivity Requirements:
+ Must have Hard-wired connection (no wireless/WiFi) + Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed + Internet connection must not be shared with more than 3 devices in the same location
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job