Client Coordinator

Description

The Client Coordinator supports the Medical Necessity review process by working through CMS and client portals to process cases, prepare medical records, and ensure accurate documentation before assignment to clinical reviewers. This role is heavily focused on data accuracy, compliance, and timely case progression to support insurance coverage determinations

Essential Job Functions

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Job Description

• Work within CMS and client portals to process cases and enter information into internal databases
• Review cases for eligibility and completeness prior to medical necessity review
• Perform data preparation, data entry, tracking, documentation, and filing in compliance with regulatory and company standards
• Retrieve medical records from external client systems and upload them into internal databases
• Ensure all required medical record components are present and accurately completed before routing
• Assign finalized records to medical reviewers so they can determine whether a treatment or diagnosis should be approved or denied by the insurance carrier
• Respond promptly to client email inquiries regarding case status, reports, or documentation questions
• Maintain high standards of quality, confidentiality, and customer service across all interactions

Hours

Training is 8 Weeks from 9AM-5:30PM CST

M-F 10:30AM-7PM CST After training

*Rotating Weekends are required*

*Overtime is required*

Additional Skills & Qualifications

• Must have a hardwire connection, reliable internet, and a private working space
• Must have healthcare experience in an office setting (No CNA or PCT Experience)
• High School Diploma

Experience Level

Entry Level

This is a Contract to Hire position based out of San Antonio, TX.

The pay range for this position is $15.00 - $15.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on May 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.