Experienced Product Operations Specialist – Remote Customer Support Role at arenaflex

Join arenaflex's dynamic team and take your career to new heights as an Experienced Product Operations Specialist! Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an Experienced Product Operations Specialist to join our remote customer support team, working closely with our Product Operations team to ensure seamless execution of land seller items and exceptional customer experiences.

About arenaflex

arenaflex is a leading airline that has been revolutionizing the travel industry with its innovative approach to customer service and operational excellence. With a strong commitment to delivering exceptional experiences, arenaflex has built a reputation for being a trusted partner in the industry. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our dynamic team.

Job Summary

As an Experienced Product Operations Specialist, you will be responsible for executing and maintaining arenaflex's land seller items, including lodging, vehicle, and other related services. This role requires a high level of organization, attention to detail, and excellent communication skills to ensure seamless execution and delivery of exceptional customer experiences. You will work closely with our Product Operations team to set up and maintain land seller profiles, configure and manage pricing and selling rules, and provide exceptional customer support.

Key Responsibilities

* Set up and maintain land seller profiles in the visit management framework, including merchant settlement data, parent/chain connections, and stock portions, where relevant

• Configure and maintain all pricing and selling rules for all direct land merchants
• Set up design and rules for all electronically associated sellers
• Manage land item workflow for new objections
• Screen land items for serious climate and suggest and set up edge methodologies where proper
• Participate in investigating visit management framework innovation issues, and external technology associations (e.g., IBS and HotelBeds); capability as a contact with external suppliers where suitable
• Provide pricing and objective data to marketing materials
• Collaborate with Product Development team on individual seller issues requiring clarity and goal as well as help with hotel oversell circumstances
• Assist other arenaflex divisions with questions or issues connected with objections and land item contributions
• Furnish and assist arenaflex offices with customer goal for land items on a case-by-case basis
• Cooperate with Product Development to create and meet yearly open available to be purchased (OFS) schedule
• Assist Product Activities Facilitator with lodging stock administration, land detailing and different tasks depending on the situation
• Assist with emergency management for catastrophic events and crisis circumstances
• Establish and encourage entrusting associations with partner at all levels
• Other duties as assigned

Essential Qualifications

* Four-year degree; or equivalent work experience; or identical mix of education and experience

• Basic manager and effective problem solver with intelligent fixes
• Meticulous and highly organized
• Ability to work independently and collaboratively
• Self-motivated
• Strong oral and written communication skills, ability to present to senior management
• Proficient in Microsoft Excel and Viewpoint

Preferred Qualifications

* At least 2 years of travel or hospitality experience

• Knowledge of arenaflex projects, strategies, and systems
• Knowledge of arenaflex Reservation frameworks
• Experience with Microsoft Power BI

Work Environment

This role works in a professional office environment. This job regularly utilizes standard office equipment like computers, phones, scanners, and file organizers.

Compensation and Benefits

arenaflex offers a competitive salary of $25/hour, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We also offer opportunities for career growth and professional development, as well as a dynamic and supportive work environment.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our dynamic team as an Experienced Product Operations Specialist. Apply Job! Apply for this job