Experienced Chat Support Specialist – Delivering Exceptional Customer Experience in a Dynamic Virtual Environment

At arenaflex, we're passionate about revolutionizing the way people access vision care. As a leading provider of innovative products and services, we're committed to making a positive impact on our customers' lives. Our award-winning culture is built on a foundation of customer-centricity, innovation, and teamwork. We're seeking an experienced Chat Support Specialist to join our team and help us continue to push the boundaries of what's possible in the vision care industry.

Why Join arenaflex?

At arenaflex, we believe that our employees are the driving force behind our success. We're committed to creating a work environment that's inclusive, respectful, and supportive of our team members' growth and development. Our company values – Big Hearted, Unconventional, Tenacious, and Better Together – guide everything we do, from the way we interact with our customers to the way we collaborate with each other. As a Chat Support Specialist at arenaflex, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll be empowered to make decisions, take ownership of your development, and contribute to the growth and success of our company.

Job Summary:

We're seeking an experienced Chat Support Specialist to join our team and provide top-notch customer service to our customers via live chat. As a key member of our customer support team, you'll be responsible for answering customer inquiries, resolving issues, and providing personalized support to our customers. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you!

Key Responsibilities:

* Answer 2-3 incoming chats using the LiveEngage platform, providing timely and accurate responses to customer inquiries

• Consult with customers to enhance the value of their contact lens purchase, identifying opportunities to upsell and cross-sell our products and services
• Proactively communicate and engage with your manager and team members to ensure seamless collaboration and success in a virtual work environment
• Provide top-notch customer service in a fast-paced, dynamic environment, resolving issues and creating positive customer experiences
• Maintain high performance metrics, including revenue per call, quality, availability, and dependability
• Live our company values: Big Hearted, Unconventional, Tenacious, and Better Together

Essential Qualifications:

* High school diploma or equivalent experience

• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven, and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Preferred Qualifications:

* Experience working in a virtual or remote environment

• Familiarity with live chat software and customer service platforms
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced, dynamic environment
• Experience working with contact lenses or vision care products

Perks and Benefits:

* Amazing medical, dental, and vision coverage

• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses

Approved Remote Working Locations:

We're a remote-friendly company, and we're committed to providing our team members with the flexibility and autonomy to work from anywhere. Our approved remote working locations include Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience.

Start Date:

September 30, 2024

Training:

Three weeks (10AM – 5 PM MST, M-F)

Full-time (40 hours per week)

Shifts available between 5 AM – 11 PM MST

Starting base pay:

$15.00 per hour + bonus potential of up to $6/hr

Required weekend shift

Don't miss this opportunity to join a dynamic and innovative company that's changing the way people access vision care. Apply today to become a part of our amazing team and help us continue to push the boundaries of what's possible! Apply for this job