Patient Services Representative

Remote · USA Full-time New today

This is a fully remote role.About Willow:

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.

About the role:

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities:

Serve as a facilitator between the patient and the company, ensuring a seamless experience.

Answering questions about the company, offering accurate information about our products and services

Delivering information about the product.

Ensuring patient satisfaction and maintaining professional patient support.

Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.

Keep records of patient interactions, process patient accounts, and file documents.

Take the extra mile to engage with patients.

Stay updated with products, policies, and services to provide informed support.

Requirements:

1-3+ years of experience in customer support, patient support, or a related service-driven role

Experience supporting customers or patients via written channels such as chat, email, or ticketing systems

Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required

Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

Nice to have:

Experience working in telemedicine or related medical contexts.

Experience supporting customers through the Intercom platform.

What’s in it for you?

As full-time member of our team, you’ll enjoy:

Flexible hours

Work wherever you choose

Fun and casual work environment

Employee engagement activities and virtual gatherings

We are a diverse, global team! 🌍

apply to this job

Apply

Patient Services Representative

About the role:

Responsibilities:

Related roles

DevOps Champion-Azure

Travel Clinical Educator, Surgical Services

Executive Assistant

Founding Product Marketing Manager

AWS Cloud Solutions Architect - Mexico

Staff Product Designer

Animation Programmer - Remote or OnSite

AWS Cloud Solutions Architect - Argentina

Production and Design Specialist | Spécialiste,...

Renewable Energy Mid/Senior Level Real Estate A...

Experienced Customer Service Representative – Deliver Exceptional Support from the Comfort of Your Own Home at arenaflex

Global Ocean Freight & Logistics Manager

Experienced Remote Data Entry Specialist – Flexible Part-Time or Full-Time Opportunities with arenaflex

Experienced Part Time Beverage Equipment Service Technician – Soda Fountain Installation, Troubleshooting & Customer Support | $27/Hour

Key Account Manager, Equipment Sales

Experienced Customer Operations Specialist – Part-Time Remote Role for a Growing Startup

Teleradiology- $400K - REMOTE 2ND SHIFT (4 pm to Midnight cst) 7 ON/14 OFF

Wastewater Adoptions Site Inspector (North)

Sales Analyst- Barnes and Noble

Sales Director APAC ( Blockchain or Enterprise Fintech)