Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking a highly skilled and motivated Customer Service Representative to join our remote call center team. As a key member of our team, you'll be responsible for connecting with individuals who have expressed interest in potential compensation, providing exceptional customer service, and achieving monthly Key Performance Indicators (KPIs).
About arenaflex
arenaflex is a leading organization in the industry, founded in 2015 with a commitment to helping Americans navigate the complexities of product liability and negligence. Our team is passionate about providing exceptional customer service and support to those who have been affected by these issues. We're proud to offer a dynamic and supportive work environment, with opportunities for growth and development.
Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Connecting with individuals who have expressed interest in potential compensation through an automated dialer, with a high volume of connections resulting in speaking to 40-50 callers a day
* Multitasking, including listening, answering questions, and viewing multiple windows
* Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates and goals
* Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
* Participating in training and other learning opportunities to expand knowledge of the position
* Adhering to all company policies and procedures
* Assisting with other projects as needed
* Self-troubleshooting and problem-solving basic IT problems
Key Qualifications
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Strong problem-solving and conflict resolution skills
* Competitive and motivated, with a desire to work 40+ hours a week
* Strong background in call-center environment and sales-focused experience
* 2+ years of phone sales/customer service experience
Requirements
* Must reside in the State of Florida or New Jersey
* Must have a quiet, distraction-free space to work
* Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM
+ 20 GB of free storage
+ 1.2 GHz or faster CPU
* High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
* Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
What We Offer
* Health Insurance, Vision & Dental Coverage
* Paid Holidays and Paid Time Off (PTO)
* Eligible for overtime outside of training period
* Opportunities for career growth and development
* Dynamic and supportive work environment
Hours of Operation
A full-time schedule of 40 hours a week from the following hours:
* Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
* Friday 8:30 AM to 4:30 PM Eastern
* Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about providing exceptional customer service and support to those who have been affected by product liability and negligence. We offer a dynamic and challenging work environment, with opportunities for career growth and development.
How to Apply
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
Benefits of Working at arenaflex
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes: * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligible for overtime outside of training period * Opportunities for career growth and development * Dynamic and supportive work environmentWhat Our Team Members Say
"I love working at arenaflex because of the supportive and dynamic work environment. Our team is passionate about providing exceptional customer service and support to those who have been affected by product liability and negligence." - Emily, Customer Service Representative "I've been with arenaflex for over a year, and I've seen significant growth and development opportunities. The company is committed to helping its employees succeed and provides a comprehensive benefits package." - David, Customer Service RepresentativeWhy arenaflex is a Great Place to Work
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about providing exceptional customer service and support to those who have been affected by product liability and negligence. We offer a dynamic and challenging work environment, with opportunities for career growth and development.How to Apply
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.Don't miss out on this opportunity to join a dynamic and supportive team at arenaflex. Apply today and take the first step towards a rewarding career in customer service!