Experienced Chat Support Associate – Veterinary Community Support

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – providing exceptional care to their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptional Chat Support Associate to join our vibrant community of veterinary professionals.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're passionate about empowering veterinary organizations to spend more time giving care and less time shopping and comparing across vendors to supply their practices. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, and providing equal employment opportunity to all.

The Role

As a Chat Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through live chats, phone calls, emails, internal discussion boards, and platform demos. This role requires a proactive self-starter who thrives in a fast-paced, team environment, with a strong desire to learn and help our customers succeed.

Key Responsibilities

• Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

You Should Have

• 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits (Full Time Roles)

• 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

• Be part of a growing team on a mission to modernize the $50B+ animal health industry

• Work with a talented and passionate team of professionals who are dedicated to empowering veterinary organizations
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
• Take advantage of our comprehensive benefits package, including 100% remote work, medical, dental, and vision insurance, and automatic 401k contribution
• Participate in bi-annual company retreats and monthly team events to build strong relationships with your colleagues

How to Apply

If you're a motivated and customer-focused individual who is passionate about empowering veterinary organizations, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application, and don't forget to stay scam-smart by verifying the legitimacy of any job postings you come across.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job