Medical Answering Service Call Center Manager
Job Description:
- Provide day-to-day leadership and operational oversight for Team Leads
- Coordinate and oversee daily workflows to ensure work is completed accurately and compliantly
- Monitor performance metrics and conduct regular KPI reviews for Team Leads
- Train, coach, motivate, and develop Team Leads to drive performance and accountability
- Conduct 90-day and annual performance reviews for Team Leads
- Partner with IT to identify, test, and implement system enhancements and technical solutions
- Respond to client and Team Lead inquiries related to processes and workflows
Requirements:
- Associate’s Degree in Business Administration or a related field (or equivalent experience)
- Minimum of 2–5 years of experience in a healthcare-related or contact center environment
- Prior leadership or supervisory experience preferred
- Strong written, verbal, and interpersonal communication skills
- Ability to collaborate effectively with cross-functional teams
- Proven time management skills with the ability to prioritize multiple tasks in a dynamic environment
- Highly organized with strong attention to detail and follow-through
- Demonstrated ability to coach, motivate, and develop leaders
- Ability to remain flexible, adaptable, and calm under pressure
Benefits:
- Remote work options
- Professional development initiatives
- Overtime opportunities with little notice
- Consistent and punctual attendance
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