Experienced Patient Screeners/Customer Service Representative – UHealth Campus

At arenaflex, we are committed to delivering exceptional patient experiences that exceed expectations. As a leading academic medical center, we pride ourselves on providing world-class care, powered by groundbreaking research and medical education at the Miller School of Medicine. We are seeking an experienced Patient Screener/Customer Service Representative to join our team, providing a pivotal first impression and setting the tone for our patients, families, and visitors.

About arenaflex

arenaflex, South Florida's only university-based health system, is dedicated to serving the community with compassion, expertise, and innovation. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. With over 100 specialties and sub-specialties, our physicians have more than one million patient encounters each year. We are proud to be a leader in academic medicine, and we invite you to join our team of dedicated professionals who share our passion for delivering exceptional care.

Job Summary

As a Patient Screener/Customer Service Representative, you will be the first point of contact for our patients, families, and visitors, providing a warm and welcoming experience that sets the tone for their visit. You will be responsible for creating ID badges, providing directions, assisting with parking validations, and addressing any needs or concerns of our patients, families, and visitors. This is an exciting opportunity to join a dynamic team that is committed to delivering exceptional patient experiences.

Core Functions

* Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties, executing departmental policy regarding HIPAA requirements.

• Makes safety, customer service, care, and satisfaction the priority in every interaction.
• Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
• Creates an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system, improving the speediness of issuing badges.
• Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
• Acts as a point of reference for patients, families, and visitors who need assistance or information and attends to their wishes and requirements.
• Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
• Escorts patients or family members when appropriate.
• Assists with wheelchair transportation or anything needed to help our differently-abled patients.
• Verifies appointments in EPIC to validate parking.
• Works closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
• Maintains a clean work environment and professional appearance to comply with relevant health and safety procedures.
• Covers weekend and/or evening shifts as required.

Core Qualifications

* High School diploma or equivalent

• Prior Customer Service experience helpful

Knowledge, Skills, and Abilities

* Proficiency in English; multilingual skill is strongly preferred. Spanish speaking preferred.

• Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
• Ability to multitask and utilize time-management skills.
• Provides the highest level of customer service and promotes a welcoming environment.
• Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude.
• Ensures a clean, pleasant, and safe working environment.
• Maintains professional attire and demeanor to project confidence with patients, families, and visitors.

What We Offer

* Competitive salaries

• Comprehensive benefits package including medical, dental, tuition remission, and more
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• A chance to make a difference in the lives of our patients, families, and visitors

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

How to Apply

If you are a current Staff, Faculty, or Temporary employee at arenaflex, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. If you are not a current employee, please submit your application through our online portal. We look forward to receiving your application and learning more about your qualifications and experience.

Job Status

Full time

Employee Type

Staff

Pay Grade

H2 Apply now and join our team of dedicated professionals who share our passion for delivering exceptional patient experiences. Apply for this job