It support technician (entry level w/ degree + 25% travel req)
IT Support Technician (Entry Level with Degree + 25% Travel Requirement) Location: Remote from Washington Salary: $50,000 - $60,000 + Benefits Benefits: Medical, Dental, Short/Long-Term Disability, 401K with 3% Safe Harbor, PTO, & Paid Holidays Job Type: Full-Time Typical Hours: M-F, 8am-5pm PST Start Date: ASAP Sponsorship: Not available Relocation Assistance: Not Available Travel: 25% within Washington (~2 day trips per month + ~1 overnight; driving required)
Job Description
Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor’s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
Responsibilities
- Provide Tier 1 (75%) technical support for hardware, software, and access issues
- Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
- Resolve Microsoft 365 account issues including email, login, and access problems
- Support Windows desktop and laptop systems including configuration and maintenance
- Install and configure desktops, laptops, printers, and scanners for end users
- Travel to client sites to complete installations, data transfers, and onsite issue resolution
- Address basic connectivity issues with support from senior technicians as needed
- Document and manage service tickets using the Autotask ticketing system
- Perform basic hardware repairs and component troubleshooting for desktops and laptops
- Support clients during outages and communicate issue status and resolution clearly
- Deliver professional end-user support while maintaining high levels of customer satisfaction
Qualifications
- Associate or Bachelor’s degree in a computer science related field is required
- Strong understanding of Windows operating systems and Microsoft 365 is required
- Knowledge of desktop and laptop hardware components with basic repair skills is required
- Driver’s license and reliable personal vehicle are required
- Ability to travel 25% within the state of Washington is required
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