Business Intelligence Lead, Search & Discovery
Job Description:
- Provide the Humana Consumer Digital team with data-driven insights around our provider finder tool
- Develop datasets, tools, analyses and data visualization to inform the Consumer Digital product strategy and roadmaps
- Collect, integrate, analyze, and present provider finder data in order to create insightful and actionable feedback on the member search experience
- Identify new value creation opportunities for the customer and business through understanding key pain points
- Define key metrics for provider finder reporting, establish baselines, bring insights, measure progress, and connect to business impact
- Build and maintain data products, including Power BI dashboards to support product managers
- Analyze search behavior across key dimensions to surface friction points and unmet member needs
- Present complex analysis with a clear and confident point of view and engage senior leaders in strategic conversation about product direction
Requirements:
- 5+ years of experience in business intelligence, product analytics, or a related function within a consumer-facing product organization
- Advanced proficiency in PowerBI, including data modeling, DAX, and dashboard design for product and executive audiences
- Strong SQL skills with demonstrated experience querying and structuring web behavioral data
- Experience working with URL-based or clickstream data such as query strings, session logs or UTM parameters
- Experience defining product metrics, establishing baselines, and measuring initiative impact end-to-end
- Experience supporting A/B testing and experimentation reporting, including familiarity with statistical significance and lift analysis
- Operate autonomously as an individual contributor, owning prioritization, stakeholder relationships and delivery without direct reports
- Storytelling skills with the ability to translate complex data into clear, actionable narratives for product and business audiences
Benefits:
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
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