Experienced Business-to-Business (B2B) Customer Service Support Representative (REMOTE) at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leader in the wireless industry, we're committed to empowering our customers with innovative solutions that transform their businesses. We're now seeking an experienced Business-to-Business (B2B) Customer Service Support Representative to join our talented team of professionals who share our passion for helping others.

About arenaflex

arenaflex is a dynamic and innovative company that's revolutionizing the wireless industry with cutting-edge solutions and exceptional customer service. Our team of experts is dedicated to providing personalized support to our business customers, ensuring they receive the best possible experience with our products and services. As a B2B Customer Service Support Representative, you'll be an integral part of our team, working closely with business customers, internal stakeholders, and external partners to resolve complex issues and deliver exceptional results.

Key Responsibilities

As a B2B Customer Service Support Representative at arenaflex, you'll be responsible for:

• Interacting with business customers via phone and email to assist with their wireless products and services
• Acting as a liaison between customers, business representatives, and arenaflex support paths to resolve credit, customer service, and billing concerns
• Conferencing with businesses by telephone and email to provide information about products and services
• Maintaining accurate records of business interactions or transactions with assigned B2B Representatives, recording details of inquiries, complaints, or comments, as well as actions taken
• Processing service requests through appropriate arenaflex channels to facilitate timely reconciliation
• Ensuring correct authorization is received, recorded, and saved on all requests
• Conducting account analysis and reviews and proposals
• Following up with businesses to document their experience with service
• Contacting businesses to align with arenaflex B2B representatives for optimal care
• Daily use of Word, Excel, Salesforce, and spreadsheets
• Extensive and accurate typing required

Essential Qualifications

To succeed as a B2B Customer Service Support Representative at arenaflex, you'll need:

• High School diploma or equivalent experience required
• Proficient in Microsoft Office and basic computer skills
• Experience with face-to-face or telephone sales preferred
• Experience with customer service over the phone preferred
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
• Attention to detail: Taking responsibility for a thorough and detailed method of working
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced, dynamic environment
• Proven track record of delivering exceptional customer service
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

What We Offer

As a valued member of our team, you'll enjoy:

• Base Pay of $18/hr
• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on arenaflex services
• Employee Assistance Program
• Onsite gym and walking trail

Schedule

This is a full-time position, with our department open from 8:00 a.m. to 6:00 p.m., Monday through Friday. Days and hours of work are depending on schedule availability and business needs.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application today. We can't wait to hear from you! Apply Job! For more such jobs, please click here: Browse Jobs Apply for this job