Operations Specialist for Maritime Medical Case Management

About us: MSS (Medical Solution Services) is a place where excellence meets innovation, collaboration fosters growth, and integrity shapes every decision. As a forward-thinking organization, we are dedicated to creating outstanding products and delivering exceptional services. Our team is the heart of our success, and we pride ourselves on a culture that values each member, encourages teamwork, and upholds the highest standards of integrity. In our dynamic and inclusive workplace, we cherish adaptability, understanding that it is crucial for thriving in today's ever-evolving business landscape. We are not just looking for employees; we are seeking team players who are eager to contribute, grow, and excel. Join us and be a part of a company where your work is valued, your contribution matters, and your personal and professional growth is a priority. If you're ready to embark on a career where challenges are opportunities, innovation is the norm, and excellence is the goal, Medical Solution Services is the place for you. Your role: The Operational Specialist is responsible for supporting daily operations by reviewing medical cases, preparing reports, and managing invoicing processes in accordance with the company's Standard Operating Procedures (SOPs). This role ensures accuracy, efficiency, and compliance across case management and financial workflows. The position requires strong attention to detail, organization, and clear communication with internal teams and clients.

Key Responsibilities

Case Review & Reporting

• Review medical cases within the Case Any Place system in accordance with company SOPs
• Analyze documentation to ensure completeness and accuracy between Case Any Place and QuickBooks
• Prepare clear, accurate, and professional reports for clients
• Maintain well-organized and up-to-date case records in internal systems

Invoicing & Financial Processes

• Create and process invoices in QuickBooks Online in accordance with SOPs and client-specific requirements
• Apply payments and assist with reconciliation processes as needed
• Ensure all billing data is accurate and properly aligned with case details

Client Communication

• Communicate professionally with clients via email
• Follow up on missing information or clarifications
• Support billing-related inquiries

Operations & Compliance

• Follow all company SOPs, workflows, and internal guidelines
• Maintain strict confidentiality and comply with HIPAA regulations
• Effectively use case management and internal software systems
• Identify opportunities to improve processes, accuracy, and efficiency

Qualifications

Required

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• High attention to detail and accuracy
• Ability to follow structured processes (SOPs)
• Strong organizational and time management skills
• Ability to work independently in remote environment
• Possess a dedicated and quiet workspace, ensuring an environment free from noise and distractions throughout the working hours
• Maintain a robust high-speed internet connection, capable of handling multiple VOIP calls simultaneously, ensuring seamless productivity and communication efficiency
• Demonstrates a strong commitment to reliability and punctuality for consistently arriving on time for each shift
• Strong ability in both verbal and written English to interpret and express complex ideas and instructions.
• Exercise sound judgment and maintain calm in high-stress situations.

Preferred

• Experience in medical case management or healthcare operations
• Experience with case management software (e.g., Case Any Place)
• Experience with QuickBooks Online (invoicing and payments)

Technical Skills

• Microsoft Office (Excel, Word, Outlook)
• QuickBooks Online
• Medical Case Management Systems (preferred)

Performance Expectations

• Review and process 8–10 cases per day
• Maintain high accuracy while meeting productivity goals
• Meet deadlines for invoicing and reporting
• Ability to identify and resolve issues efficiently

Job Types: Full-time, Part-time Pay: $18.00 - $20.00 per hour Benefits:

• Paid time off

Application Question(s):

• Are you available to work a minimum of 30 hours per week?

Education:

• High school or equivalent (Preferred)

Experience:

• Data entry: 2 years (Required)
• Medical terminology: 1 year (Preferred)
• QuickBooks: 1 year (Preferred)

Ability to Commute:

• Remote (Preferred)

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