Implementation/Onboarding Specialist – AI SaaS Startup – Benefits Platform, Employee Benefits Technology – FULLY REMOTE (US)
x3 Implementation/ Onboarding Specialist – AI SaaS Startup – Build the Client Experience Engine – FULLY REMOTE (US) Another exclusive opportunity from Areti Group Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations . This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise. Right now they’re expanding the Operations & Client Experience team . We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption . Location: Remote (US) Type: Full-time Stage: High-growth AI SaaS | Product-first | Global customers The Opportunity This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army. What You’ll Own Client Onboarding You’ll own the end-to-end onboarding journey for new customers. This includes
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
You’ll be the trusted guide during the most critical stage of the customer journey. Cross-Functional Delivery This role sits at the centre of the delivery engine. You’ll collaborate with
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
Training & Enablement You’ll help customers succeed by delivering clear and engaging training sessions . This includes
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
Delivery Excellence This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
You’ll also proactively identify risks and ensure projects stay on track. What We’re Looking For We’re looking for people who combine organisation, communication, and client empathy. You should have
- 3–5+ years experience
in onboarding, implementation, customer success, or project delivery
- Experience working with
international customers
- Experience in
SaaS environments Experience in Benefits is a must - Flexible Benefits
- Benefits Platform
- Employee Benefits Technology
- Total Reward
- Benefits Administration
- HR Tech / Reward Tech
- Benefits Implementation
- Ability to manage
multiple onboarding projects simultaneously
- Experience delivering
virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have
Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project mana
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