New Jersey Customer Success Manager/Trainer
APPLICANTS MUST LIVE IN NEW JERSEY Applicants who do not reside in New Jersey will not be considered. Ideal candidates will live in central NJ.
Job Description
Note: This position requires you to live in New Jersey, (ideally central NJ) to service our clients both remotely and at school sites. You will primarily work from your home office but travel to clients can be up to 3-4 days each week (up to 60%), varying with seasonality. While some days you will be commuting back and forth to schools (with some overnight trips), our team members are typically able to be home with their families each night after work. We are seeking an experienced Implementation Specialist/Customer Success Manager to join our growing team. You’ll play a pivotal role in ensuring the successful implementation, adoption, retention, and expansion of our Intervention Manager solution across existing partner schools and districts. This position involves close collaboration with sales, account managers, solution center, technical support, and product teams to deliver exceptional customer experiences through both in-person and virtual interactions. The ideal candidate combines strong analytical and interpersonal skills to build meaningful relationships and empower district staff—including Administrators, Coaches, Interventionists, Counselors, Providers, and Teachers in both general and special education settings. Additionally, candidates should have:
- Previous customer success/implementation manager and training experience.
- Have worked either within an MTSS, RtI, or PBIS framework in an educational setting and/or with special populations (students with 504 plans, IEPs, G&T etc.).
About Us
LinkIt! develops innovative solutions that simplify district processes, workflows, and documentation for special programs like MTSS/RTI, 504, ELL/ML, Gifted, and Special Education. We value organized, collaborative self-starters eager to tackle diverse responsibilities and grow with us. Experience with K-12 software applications related to special programs is highly valued.
Key Responsibilities
- Implementation & Account Management: Lead clients through onboarding and implementation, ensuring a smooth transition and certification of success.
- Training & Development: Design and deliver impactful training sessions and professional development workshops (virtual and in-person).
- Client Engagement: Foster relationships with school and district staff, ensuring satisfaction and program success.
- Proactive Account Management: Oversee accounts throughout their lifecycle, from onboarding to renewals and expansion.
- Client Support: Respond to support requests, troubleshoot issues, and escalate complex problems as needed.
- Documentation: Maintain updated documentation in SalesForce and other systems of record.
- Travel: Travel up to 50%-60% to meet with clients on-site (varies with seasonality).
Qualifications
Education: Bachelor’s degree (B.A. or B.S.) in Business, Technology, Education, or a related field. Experience: 3-5 years in K-12 education, consulting, product development, SAAS implementation/account management/customer success. Specialized Knowledge: Familiarity with K-12 software applications for special programs (e.g., MTSS/RTI, IEP, etc.). Skills: Exceptional communication, organization, public speaking, and problem-solving skills. Proficient in project and time management. Tech Proficiency: Comfortable using tools like Google Workspace, Microsoft Office, Salesforce. Preferred Background: Experience in K-12 education or educational technology is a strong plus. Job Details
- Type: Full-Time
- Location: New Jersey
- Start Date: July 2026
- Travel: Up to 50%-60% for on-site client visits (varies with seasonality)
- Benefits: Comprehensive package including vacation, holiday pay, health, vision, and dental insurance, a 401(k) plan, commission, and a performance-based bonus.
- Authorization: Must be authorized to work in the U.S. without sponsorship.
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