Digital Operations Contractor

1. Project Coordination & Execution Support •Maintain visibility across timelines, deliverables, and dependencies spanning business and development teams

• Update and manage task boards (Asana, Jira) and project trackers to ensure accuracy and clarity
• Own coordination of business milestones in Asana, ensuring alignment with related technical work in Jira
• Track progress across digital and replatform workstreams (UX, PIM, integrations, development, marketing)
• Proactively follow up on tasks, deadlines, and blockers to keep workstreams moving
• Attend sprint sessions, capture notes and identify task-level execution

2. User Acceptance Testing (UAT) Execution

• Execute structured UAT across key site functionality (PDP, cart, checkout, account, pricing)
• Document defects with clear detail and reproducible steps
• Validate fixes and retest issues in a timely manner
• Support creation and maintenance of UAT test cases and scenarios
• Ensure business readiness by confirming critical user flows function as expected

3. Research & Documentation

• Conduct targeted research on platforms, integrations, and industry best practices
• Translate findings into clear, actionable documentation
• Document workflows, requirements, and process updates
• Support development of SOPs across systems (Kibo, PIM, CMS)
• Summarize key insights for cross-functional teams and leadership

4. Cross-Functional Communication & Marketing Coordination

• Act as a central connector across digital marketing, ecommerce, product, and IT teams
• Coordinate Digital/Marketing team deliverables to ensure alignment with broader timelines
• Capture and distribute clear meeting notes with actions and owners
• Keep stakeholders informed on progress, risks, and key decisions
• Translate business needs into actionable tasks for technical teams

5. Accountability & Task Management

• Maintain clear visibility into task ownership and status across teams
• Proactively follow up on overdue or unclear deliverables
• Ensure alignment on “who owns what” and “what’s at risk”
• Surface gaps in execution and recommend solutions to leadership

6. Data, Content & Merchandising Support

• Support product data setup and validation within PIM (attributes, taxonomy, accuracy)
• Assist with content population and QA across site experiences (PLP, PDP, landing pages)
• Validate pricing, promotions, and merchandising rules in staging environments
• Ensure consistency of data across systems (ERP, PIM, Kibo)

7. Pre-Launch & Go-Live Readiness

• Support execution of launch readiness checklists
• Coordinate final QA efforts across teams prior to go-live
• Monitor launch activity and assist with issue triage
• Track and document post-launch issues through resolution

8. Email Operations Support

• Support execution of email campaigns aligned to marketing calendar and business priorities
• Leverage AI tools to develop email copy based on campaign briefs
• Coordinate email asset preparation, including downloading creative (e.g., from Figma) and routing to development via Asana
• Perform QA across all email campaigns, including link validation, personalization checks, and promo code testing
• Manage monthly updates to email-related content, including promotional messaging and deadlines

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