ESaaS - SFDC - AgentForce Developers
We are looking for 2 Agentforce Developers to configure and deploy Salesforce Agentforce solutions for a global US client. You will work on Service Cloud and Sales Cloud use cases including automated case routing, conversation intelligence, seller prompts, and partner success agents.
Responsibilities
Key Responsibilities
- Service Cloud Agentforce
- Configure email-to-case and web-to-case enhancements.
- Enable auto-population of fields, case prioritization, and automated routing.
- Conversation Insights
- Integrate call recording tools with Salesforce.
- Surface objections, pricing discussions, competitor mentions, and next steps linked to Opportunities and Accounts.
- Agentforce Prompts
- Build prompts to guide sellers on Account Plan updates and next steps.
- Create prompts to evaluate Sales Agreement compliance (forecast vs. actuals).
- Partner Success Agent
- Develop a Partner Agent with analytics and direct portal access (SFDC + Seismic).
- Demo & Documentation
- Prepare and showcase relevant demos (Knowledge Agent, Guided Selling, OOO agents).
Document configurations and provide knowledge transfer.
Category
Skills
Salesforce
Service Cloud, Sales Cloud, Email-to-Case, Web-to-Case
Agentforce
Hands-on experience with Agentforce prompts, conversation insights, case routing
Integrations
Call recording tools, Seismic, Partner Portal
Other
Flow Builder, Apex (basic), Lightning Web Components (good to have)
Qualifications
Nice to Have
- Prior experience of similar automation projects.
- Knowledge of Knowledge Agent or Guided Selling implementations.
- Experience working with US-based clients.
Soft Skills
- Strong communication and collaboration skills.
- Ability to work independently in a remote offshore setup.
- Problem-solving mindset and attention to detail.