Business Team Specialist I
Eastern Bank is a financial institution that prides itself on supporting its employees and providing growth opportunities. They are seeking a Business Team Specialist I to provide high-level customer service to business banking and commercial banking clients, handling inquiries and resolving complex customer issues. The role involves supporting business online banking products and assisting with training and monitoring team performance.
Responsibilities
- Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail
- Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
- Handles the most complex customer complaints and problems without assistance by making independent decisions
- Acts as a resource and escalation point to other team members on all product and service-related inquiries
- Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue
- Assists with training, quality testing new products/services, and documenting procedures
Skills
- Associate degree or related knowledge/skills base gained through experience
- Proven previous job stability
- Customer service experience in a fast-paced environment
- Excellent oral and written communication skills
- Superior customer service skills
- Computer proficiency, including web navigation and keyboarding skills
- Proficient with online banking, internet terminologies, and navigation
- Ability to learn new concepts quickly and easily in a fast-growing environment
- Previous Business/Commercial Banking experience
- Familiarity with cash management products and services
Benefits
- Remote work flexibility after a desired length of tenure and good performance
- Growth opportunities
- Great benefits
- Strong culture
- Work life balance
- Medical, dental, vision, life and disability insurance
- Retirement
- Vacation
- Tuition reimbursement
Company Overview