Tech Support Specialist
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Troubleshoot and resolve technical issues related to our health monitoring devices and software.
- Troubleshooting connectivity issues bluetooth and cellular required
- Provide timely and effective support via phone, email, and chat to ensure customer satisfaction.
- Document and track customer interactions and technical issues in our support system.
- Collaborate with product development teams to provide feedback on user experience and product improvements.
- Stay updated on product features and industry trends to provide informed support.
- Assist in creating and maintaining technical documentation and FAQs for users.
- Participate in team meetings to share insights and improve support processes.
- Proven experience in a technical support or customer service role, preferably in the healthcare technology sector.
- Strong troubleshooting skills and the ability to communicate technical concepts to non-technical users.
- Experience with Windows 11 PC/OS settings/troubleshooting (level 1 knowledge required, level 2 a plus)
- Experience installing and configuring network printers, Zebra label printer experience would be a plus.
- Excellent verbal and written communication skills.
- Experience troubleshooting connectivity issues bluetooth and cellular required, Network experience would be a plus.
- Experience with mobile devices, settings/troubleshooting preferably with Android 14+, MDM (mobile device management) experience a plus. (level 1)
- Ability to manage task, time, and workload. this is required for medical device testing scalability/growth.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused attitude with a passion for helping others.
Flexible work from home options available.
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