Experienced Customer Service Agent - Air Freight: Deliver Exceptional Cargo Experience at arenaflex

Are you passionate about delivering exceptional customer service and ensuring seamless cargo operations? Do you thrive in a fast-paced warehouse environment and possess excellent communication skills? If so, we invite you to join arenaflex as an Experienced Customer Service Agent - Air Freight. In this critical role, you will be the face of our company, providing top-notch support to customers and ensuring their cargo needs are met with precision and care.

About arenaflex

arenaflex is a leading provider of air freight services, dedicated to connecting the world through innovative solutions and exceptional customer experiences. Our team of experts is committed to delivering unparalleled service, ensuring that every shipment is handled with care and precision. As a Customer Service Agent - Air Freight, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Key Responsibilities

As an Experienced Customer Service Agent - Air Freight, your primary responsibilities will include:

• Assisting customers with shipping needs, including answering inquiries, computing cargo rates, initiating and completing cargo bookings, and security screenings
• Processing airway bills and providing cargo rates and tracking information to customers
• Performing computer and paperwork tasks with accuracy and efficiency
• Providing exceptional customer service, ensuring that every interaction is positive and memorable
• Working in a fast-paced warehouse environment, adapting to changing priorities and deadlines
• Collaborating with colleagues to ensure seamless cargo operations and exceptional customer experiences

Additional Details

* Our tattoo policy is designed to promote a professional and respectful work environment. Please review our policy carefully to ensure you meet our requirements.

• As a Customer Service Agent - Air Freight, you will be required to participate in paid training and adapt to performing work according to set procedures.
• You will be expected to work in a non-traditional shift as needed, including nights, weekends, and holidays.
• You must be able to lift 50 pounds, bend, stoop, squat, reach, and grasp.
• You will be required to learn and operate a computerized cargo system and adapt to changing technology.

Job-Specific Experience, Education & Skills

To be successful in this role, you will need:

• A minimum of 2 years of customer service or community service experience
• Excellent communication skills (verbal and written)
• A typing speed of at least 25 WPM
• Ability to participate in paid training
• Ability to consistently lift 50 pounds
• Ability to bend, stoop, squat, reach, and grasp
• Ability and willingness to work a non-traditional shift as needed
• Ability to learn and operate a computerized cargo system
• Ability to adapt to performing work according to set procedures
• Ability to work in a fast-paced environment
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

As an Experienced Customer Service Agent - Air Freight, you will be expected to embody our values, including:

• Owning safety and taking responsibility for your actions
• Doing the right thing, even when it's difficult
• Being caring and kind to our customers and colleagues
• Delivering exceptional performance and results

Total Rewards

As an arenaflex employee, you will enjoy a comprehensive compensation package, including:

• Competitive hourly rate of $20.58/Hr.
• Free stand-by travel privileges on arenaflex airlines
• Comprehensive well-being programs, including medical, dental, and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

Airport SIDA Badge Requirements

As an employee working at an airport or maintenance hangar, you will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep your SIDA badge. Please review the SIDA Badge Requirements document carefully to ensure you meet the requirements.

Regulatory Information

arenaflex is committed to equal employment opportunity and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories.

How to Apply

If you are passionate about delivering exceptional customer service and ensuring seamless cargo operations, we invite you to apply for this exciting opportunity. Please submit your application by 7:00 PM Pacific Time on 9/12/2025.

Employment Type

Full-Time

FLSA Status

Non-Exempt

Regular/Temporary

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