Senior Customer Success Operations Specialist – Driving Customer Experience and Retention at arenaflex

Are you a seasoned professional with a passion for Customer Success operations? Do you thrive in a fast-paced, dynamic environment where you can make a significant impact on customer experience and retention? Look no further! arenaflex, a leading global SaaS company, is seeking an exceptional Senior Customer Success Operations Specialist to join our Revenue Operations team in Helsinki or Dublin. With the option to work fully remotely from Poland or the UK, this role offers the perfect blend of flexibility and collaboration.

About arenaflex

arenaflex is a trailblazer in the SaaS industry, with a mission to make data a marketing superpower. Our cutting-edge technology streamlines marketing data for over 200,000 businesses, making us a frontrunner in data integration technology. With 15% of global advertising spend reported through our products, we're proud to have grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue. Our team of 360+ growth-minded individuals from diverse backgrounds is dedicated to creating a multicultural, resourceful, and collaborative work environment.

Your Opportunity to Make a Difference

As a Senior Customer Success Operations Specialist, you'll play a critical role in shaping the future of Customer Success at arenaflex. You'll be responsible for managing tooling, processes, and systems strategy that directly influences customer experience and retention. Your expertise will help us scale our Customer Success function, ensuring operational efficiency and scalability.

Key Responsibilities

* Be the specialist in systems and processes supporting our Customer Success function

• Own tooling, data quality, and process optimization that help scale CS effectiveness and deliver ROI
• Develop and evolve the Customer Success tech stack strategy, including tools like EverAfter, Intercom, Freshdesk, and UpdateAI
• Ensure data integrity and consistency across CS systems in close collaboration with the Salesforce team
• Monitor system performance and ROI, and manage the intake, evaluation, and procurement of new technologies that support evolving business needs
• Collaborate with RevTech Business Partners and the CRM team to identify process gaps, implement automation, and support solution architecture decisions across CS systems
• Manage and continuously improve key business processes, ensuring operational efficiency and scalability
• Act as the primary point of contact for technical updates and tool changes affecting the Customer Success organization
• Maintain clear and up-to-date documentation of systems, processes, and playbooks in Confluence to support transparency, onboarding, and operational consistency

Requirements

* 3+ years of experience in CS operations, Revenue Operations, or Business Systems in a SaaS or B2B environment

• Proficient understanding of Customer Success tools and processes
• Practical knowledge of platforms such as Salesforce, Intercom, Freshdesk, EverAfter, or equivalent systems
• Skilled in managing system ownership, tech stack strategy, or tooling optimization
• Effective communication and stakeholder management skills across technical and non-technical audiences
• A structured, motivated, and detail-oriented approach to problem-solving
• The ability to balance technical depth with business acumen

What We Offer

* An attractive salary package that includes equity options

• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefits and leisure time insurance
• An annual 1000 euros of personal learning budget
• Sports and well-being allowance
• A dynamic and inclusive work environment with a diverse team of 360+ growth-minded individuals
• Opportunities for career growth and professional development
• A chance to work on cutting-edge technology that's making a significant impact in the SaaS industry

Why Join arenaflex?

* We're committed to providing a welcoming and inclusive workplace for all

• We believe that a diverse workforce is a strong workforce, and we're dedicated to creating an environment where everyone feels valued and respected
• We're a team of innovators, thinkers, and doers who are passionate about making a difference in the world
• We're proud of our growth story, which started with a Google t-shirt... Read more about it at supermetrics.com/about

How to Apply

If you're a motivated and detail-oriented professional with a passion for Customer Success operations, we want to hear from you! Apply now to join our team and be part of shaping the future of Customer Success at arenaflex. Apply To this Job Apply for this job