Experienced Sales Enablement & Customer Success Werkstudent (m/w/d) - Remote Opportunity at arenaflex
Are you a motivated and detail-oriented individual with a passion for sales and customer success? Do you want to join a dynamic and innovative company that's shaping the future of the modern workplace? Look no further! arenaflex is seeking an experienced Sales Enablement & Customer Success Werkstudent (m/w/d) to join our team on a part-time basis.
About arenaflex
arenaflex is a leading provider of digital solutions for the modern workplace. Our mission is to empower individuals and organizations to work more efficiently, effectively, and flexibly. We believe that the future of work is all about flexibility, autonomy, and collaboration, and we're committed to creating innovative solutions that support this vision.
Your Role
As a Sales Enablement & Customer Success Werkstudent (m/w/d), you'll play a critical role in supporting our sales and customer success teams. Your primary responsibilities will include: ### Live-Chat & First-Level-Support
- Provide exceptional customer service through our live-chat platform, responding to customer inquiries and resolving issues in a timely and efficient manner.
- Assess and categorize customer inquiries, determining which can be resolved directly and which require escalation to second- or third-level support teams.
- Coordinate with internal teams to ensure customer inquiries are handled efficiently and effectively.
### Vertrags- & Zahlungsmanagement
- Manage customer contracts and payment processes, ensuring seamless execution and timely payment.
- Create and manage customer subscriptions within our system, ensuring accurate billing and payment processing.
- Ensure that the correct billing processes are in place for our customers, minimizing errors and delays.
### Onboarding & Systemeinrichtung für neue Kunden
- Process and onboard new customers, ensuring a smooth and efficient onboarding experience.
- Set up new customers in our system, providing them with a seamless and intuitive experience.
- Collaborate with the customer success team to continuously improve the onboarding process.
What We're Looking For
To succeed in this role, you'll need to possess:
- A degree in Business Administration, Marketing, Economics, Psychology, Communication, or a related field.
- Previous experience in marketing or sales, either through internships or part-time work.
- A strong interest in SaaS, sales, and hybrid work environments.
- Analytical thinking and data-driven decision-making skills.
- Basic knowledge of HubSpot or other CRM systems (not required but a plus).
- Strong communication and problem-solving skills.
- Fluency in German and excellent English language skills (written and spoken).
What We Offer
As a Sales Enablement & Customer Success Werkstudent (m/w/d) at arenaflex, you'll enjoy:
- A dynamic and innovative work environment with a startup feel and a sense of responsibility from day one.
- Flexible working arrangements, allowing you to work from our office in Osnabrück or remotely.
- Opportunities for learning and development, including insights into sales and sales operations, as well as a constantly evolving product.
- Career growth opportunities in a rapidly growing SaaS company, allowing you to develop your skills and apply them directly to your studies.
- A motivated team that values autonomy, trust, and flexibility.
How to Apply
If you're passionate about sales and customer success, and you're looking for a challenging and rewarding role, we encourage you to apply! Send us your resume and a brief motivation letter directly through our career page: desk.ly/karriere. We look forward to hearing from you!
About Us
arenaflex is a company that's passionate about shaping the future of the modern workplace. Our mission is to empower individuals and organizations to work more efficiently, effectively, and flexibly. We believe that the future of work is all about flexibility, autonomy, and collaboration, and we're committed to creating innovative solutions that support this vision.
Join Our Team
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves the opportunity to grow and develop their skills, and we're passionate about creating a work environment that's flexible, autonomous, and collaborative. If you're looking for a challenging and rewarding role, we encourage you to apply! Apply for this job