Experienced Customer Success Manager – Drive Customer Happiness and Growth at arenaflex
At arenaflex, we're passionate about empowering brands to turn their ideas into impact. Our brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. With a vibrant culture built on creativity, collaboration, inclusion, and joy, we're on the lookout for a talented Customer Success Manager to join our international team.
Your Team
Our Customer Success team is a strategic and driven bunch with diverse skill sets in design, agencies, project management, and customer success. Together, they combine their expertise to support our customers in bringing their brand to the next level. When they're not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.
Your Mission
As a Customer Success Manager at arenaflex, you'll drive our customer happiness to new heights by advising and guiding a wide variety of brands. With your help, they'll launch arenaflex successfully, adopt it widely, and continually drive business value from the platform. Over time, you'll build up trustful, strategic relationships that fuel our fast-growing business.
Your Responsibilities
As a key member of our Customer Success team, your responsibilities will include:
* Guiding new customers through onboarding and delivering tailored training to maximize product value
* Building and maintaining strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates
* Being the go-to contact for customer questions and issues, ensuring timely, high-quality support
* Monitoring product usage to spot trends, address underutilization, and drive deeper adoption
* Leading renewal conversations and identifying upsell and cross-sell opportunities, ensuring long-term retention
* Partnering with customers to align arenaflex's capabilities with their evolving business goals
* Collaborating cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience
Your Story
To succeed in this role, you'll need:
* 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS
* The ability to work in a hybrid format, spending two days each week on-site at our St. Gallen, Switzerland office
* Strong onboarding and product adoption skills, with a natural ability to drive engagement and satisfaction
* Familiarity with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate
* Excellent communication and relationship-building skills, both internally and externally
* Confidence in tech and a willingness to find smart ways to automate where it counts
* Authenticity, motivation, and accountability in your work
* C1+ (full professional) proficiency in both English and German
Why Join Us?
At arenaflex, we offer:
* The tools and support to shape your future
* A product that connects brands and people with a human touch
* Flexibility, opportunities to grow, and exposure to innovative technologies and ideas
* A vibrant, social team with a passion for creativity, collaboration, inclusion, and joy
* A comprehensive benefits package, including at least 5 weeks of holiday (PTO), paid educational and well-being days off, home office setup budget, annual salary review, and localized benefits
What We Offer
As a valued member of our team, you can expect:
* A competitive salary and benefits package
* Opportunities for professional growth and development
* A dynamic and supportive work environment
* A chance to work with a cutting-edge product and make a real impact on our customers' success
* A fun and inclusive company culture with a passion for creativity, collaboration, and innovation
Important to Us
At arenaflex, we believe in being true to ourselves and creating an inclusive environment where everyone feels valued and respected. We're committed to providing equal opportunities and fostering a workplace free of harassment and discrimination.
Next Steps
If you're ready to join our team and drive customer happiness and growth at arenaflex, submit your CV and answer a few questions. We'll update you on your application and guide you through the next steps. Don't miss this opportunity to shape what's next and join a dynamic team that's passionate about making a difference.
Apply now and take the first step towards an exciting new adventure with arenaflex!
```html