Attorney Performance Specialist

About ABC Legal Services

ABC Legal Services is proud to be the nation's leading service of process and court filing company. Docketly is a subsidiary of ABC Legal Services, providing appearance counsel, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up and be able to pick up multiple job duties quickly, and efficiently. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

Job Overview

The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class. This position is remote but located in the North Carolina.

Key Responsibilities

• Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
• Investigates inquiries regarding hearing report results, attorney performance and attorney history
• Manages various performance widgets to ensure timely resolution of compliance tasks
• Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
• Monitor Learning Management System for attorneys
• Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
• Follows good customer service standards in all aspects of the job
• Identifies and suggests ideas for improving system and processes
• Attends weekly team meetings. Prepares and participates as appropriate
• Attorney training regarding our platform
• Performs other duties as assigned

Qualifications

• Ability to plan, multi-task and manage time effectively
• Must have excellent verbal and written communication skills
• Solid computer skills

Preferred

• AI Experience
• Legal Experience

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Comprehensive Medical, Dental, and Vision coverage
• PTO
• Retirement plan with 5% matching
• 9 paid holidays per year
• Referral program

Starting Pay: $15.00 -15.00 per hour

Schedule: Full-time, Monday through Friday, 8:00am to 4:30pm MST