ROR Partners Inc - Account Director

ROR Partners Inc

Overview

ROR Partners is a leading provider of data-driven marketing solutions, empowering businesses to drive growth and maximize ROI through innovative strategies and cutting-edge technologies. With expertise in data management, analytics, and performance marketing, ROR Partners helps clients unlock the full potential of their marketing efforts in today’s digital world.

Our culture is shaped by our core values, which guide how we work, collaborate, and grow together:

• Respect – We show we care.

• Ownership – We are accountable.

• Relationship – We value everyone.

• Honor – We do the right thing.

• Excellence – We surpass expectations.

• Reimagination – We drive innovation.

• Optimism – We love what we do.

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These values influence every decision we make and define the kind of people we welcome to our team. We are seeking a strategic, client-focused leader to serve as Account Director. This role is the accountable owner of assigned client relationships and business outcomes, ensuring client retention, revenue growth, strategic excellence, and consistent delivery of client outcomes within a unified client partnership. The Account Director serves as the primary client quarterback, ensuring retention, satisfaction, and measurable business impact.

This role is remote, with the expectation of being able to visit and operate out of the ROR corporate office location as needed and for occasional on-site meetings where in-person collaboration is required. Travel requirement is typically less than 25% annually. This position offers a compensation range of $90,000 – $105,000, determined by location, experience, and expertise.

Why you should join us

• Competitive salary and comprehensive benefits package to include medical, dental and vision , 401K, supplemental insurance, and FSAs
• Flexible paid vacation days, sick leave, Holidays and much more!
• Friendly, hard-working, and collaborative team!

What you will do

Client Ownership & Partnership

• Own client relationships, satisfaction, and performance outcomes across a defined portfolio of accounts.
• Serve as the primary strategic advisor and trusted day-to-day client leader.
• Lead client QBRs, annual planning, roadmap development, and successful planning conversations with the collaboration of leadership and the Client Success Team.
• Ensure each client has a documented success plan tied to measurable business outcomes.
• Own the development and execution of client strategies, with leadership input and pressure-testing.
• Prepare executive-ready narratives and recommendations

Strategy & Performance Leadership

• Translate client business objectives into integrated media and growth strategies.
• Drive proactive optimization direction, insights development, and initiative adoption
• Provide clear, data-driven performance narratives weekly, monthly, and as needed.
• Ensure strategies demonstrate foresight and alignment to both client and company priorities.
• Identify upselling and cross-sell opportunities and partner with leadership to execute expansion plans.
• Own client retention readiness, renewal support, and evolving scope needs.
• Maintain accountability for client-level strategic value and partnership strength.

Internal Leadership & Execution Orchestration

• Coordinate cross-functional delivery teams across Media, Analytics, Creative, and Operations.
• Provide direction and mentorship to Client Success Managers supporting execution cadence.
• Escalate risks early while maintaining consistent internal visibility and alignment.
• Drive alignment and accountability across cross-functional teams.

What Success Looks Like

• High client retention and satisfaction across assigned accounts, supported by strong day-to-day client leadership, proactive partnership, and clearly defined, outcome-driven success plans.
• Strategic excellence delivered consistently, with Director-led strategies, QBRs, and annual plans demonstrating rigor, insight, and alignment to client business objectives and agency priorities.
• Operational consistency and predictability across assigned clients, reflected in effective cross-functional collaboration, timely delivery, strong internal communication, and early identification and escalation of risks or execution challenges.
• High-quality client experiences and internal readiness, supported by disciplined execution, thoughtful coordination, and consistent follow-through across internal teams.
• A strong execution culture where expectations are clear, accountability is shared, and Client Success Managers are supported through clear direction, mentorship, and ongoing performance development.

Who We Are Looking For

• Proven experience in client services, digital media strategy, or performance marketing leadership.
• Proven ability to own complex client relationships and deliver measurable outcomes.
• Strong communication, executive presence, and consultative leadership skills.
• Experience leading cross-functional teams and managing multiple high-priority accounts.
• Growth-oriented mindset with strong accountability and proactive leadership approach.
• Hands-on experience using digital media, analytics, and location intelligence digital media and analytics platforms, including but not limited to Google, Meta, TikTok, Snapchat, The Trade Desk, and DOMO, with exposure to location intelligence tools such as Placer.ai. Working experience with Google and Office Suite, media planning tools, ChatGPT, Jira, and Salesforce OMS to support planning, execution oversight, and cross-functional coordination.

ROR Partners is an Equal Opportunity Employer. ROR Partners’ policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. ROR Partners also prohibits harassment of applicants and employees based on any of these protected categories.

ROR Partners will provide accommodation for applicants as needed.