Billing Operations Analyst

Billing Operations Analyst

Bringing smiles is what we do at TTEC… for you and the customer. As a Billing Operations Analyst working remotely in Mexico City, you'll be a part of creating and delivering amazing customer experiences 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all! 

What You’ll be Doing

The Billing Operations Analyst is responsible for all phases of billing administration for a portfolio of accounts. Responsibilities include gathering reporting data and consolidating information from different sources, adding monthly interaction with other TTEC departments, and other duties as necessary

You'll report to Senior Supervisor Revenue Assurance

During a Typical Day, You’ll

Invoicing

• Reviewing and validating invoice template components and invoicing data provided by Operations
• Communicating with Operations staff regarding program specifications 
• Gathering operational data from various reporting systems
• Updating and maintaining relevant billing data in financial systems and ensuring that all charges are billed completely and accurately  
• Assistance in preparing quarterly technical documentation
• Assist in audit requests and other projects as deemed necessary
• Submit invoices through different client’s platforms

Collections (to contribute to collections process by) 

• Follow up on the invoice reception and process
• To verify if client has any dispute or adjustment

What You Bring to the Role

• Your experience of 1-2 years’ of experience with complex billing, collections and/or financial analysis experience required
• Excellent organizational, analytical, and communication skills that helps us to improve our communication across multiple areas
• It’s appreciated your intermediate knowledge of Microsoft Office
• Being familiar with Oracle (or any other ERP), Noetix and Hyperion is a plus
• BA/BS or equivalent work experience

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values 
• Ask us about our paid time off (PTO) and wellness and healthcare benefits 
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.