Customer Service Coordinator

Interior Logic Group, Inc. is a company that empowers associates through diversity and teamwork. The Customer Service Coordinator role focuses on creating a quality customer service experience by handling inbound and outbound calls, scheduling, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Fields customer questions and concerns in a professional manner utilizing all resources available
• Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
• Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
• Provides customers with production and service information
• Schedules customer installations according to established processes
• Makes post-installation follow up calls ensuring the installation experience was one that delights customers
• Routes customer calls to appropriate department or resource
• Keeps informed of new processes and policies
• Fields customer service inquires in a professional manner and determines customer requirements and expectations
• Develops, qualifies, and effectively promotes products and services
• Illustrates knowledge of features and benefits of various Crew2 programs
• Presents pricing, credit, and terms information in accordance with standard procedures
• Creates a positive customer experience to help generate sales and repeat business
• Processes customer information accurately and according to process
• Uses available tools for monitoring and tracking information
• Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

Skills

• High school diploma or GED
• Problem resolution skills and strong customer service skills
• Detail oriented with high level of accuracy
• Team player with the ability to multitask
• Experienced in Microsoft applications
• Excellent oral and written communication skills
• Call or contact center experience

Benefits

• Full benefits
• Competitive PTO
• Remote Fridays after training

Company Overview