Operations Outreach Specialist
Checkr is building a data platform to power safe and fair decisions, and they are seeking an Operations Outreach Specialist to manage manual verification requests. This role involves engaging with employers and payroll providers to ensure accurate and timely delivery of verification data, contributing to customer satisfaction and revenue generation.
Responsibilities
- Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
- Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
- Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
- Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
- Navigate internal systems and workflows to complete and submit verifications within defined SLAs
- Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement
Skills
- 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred
- Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
- Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
- Self-starter mindset with a drive to hit productivity and fulfillment goals
- Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
Benefits
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Company Overview
Company H1B Sponsorship