Level 2 PRS Case Manager

REMOTE WORK: Yes

LOCATION: Residency near New Orleans, LA is required, preferably within 50 miles of a major airport (max 1 hour commute).

BILINGUAL PREFERRED: English/Spanish

TRAVEL REQUIRED: Yes, 50% travel in-state and neighboring states

SALARY: $70,000/annually based on experience

OVERVIEW

The Level 2 Post Release Services (PRS) Case Manager plays a critical role in providing essential support and services to unaccompanied children and their sponsors. This position requires a high level of technical and professional expertise to provide essential support and advocacy in ensuring the safety and well-being of children. The Level 2 PRS Case Manager primary focus is ensuring the well-being and successful integration of minors into their new environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide culturally and linguistically appropriate post placement services and comprehensive case management for minors.
• Carry a case minimum caseload of 15 PRS cases, services are provided virtually and in person every 90 days.
• Complete individualized needs assessments with minor and sponsor, and develop case plans with particular attention to culture, language, and special circumstances.
• Provide ongoing case management services to children and families based on their assessed needs.
• Apply a trauma informed approach to support families in building trust through safety, connection, and self-regulation.   
• Maintain a high standard of record-keeping according to AI and ORR policies and procedures utilizing the UAC Portal and internal software systems. 
• Position requires up to 50 percent long distance travel with limited notice.
• Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require.
• Assess the safety and appropriateness of the placement using child welfare principles and social work best practices through phone/video calls (using WhatsApp or other video conferencing tool), interviews, and home visits.
• Maintain confidentiality of health care records and information in keeping with HIPAA and Protected Health Information (PHI) requirements.
• Must maintain confidentiality in all program areas including information regarding youth.
• Coordinate and maintain communication with key stakeholders.
• Participate in regular training and communication sessions utilizing Teams, Zoom or other platforms required for communicating with peers, supervisor, and headquarters staff.
• Display professional conduct and ensure respectful interactions during any contact with children, coworkers, supervisors, ORR representatives, and other vendors or community members.
• Adhere to all state and federal laws and regulations.
• Follow all company policies and procedures.

POSITION REQUIREMENTS

• A bachelor’s degree in social work, behavioral science, or social services with at least two years’ progressive experience in social services, case management, child welfare.
• Experience in child welfare, child placements, family preservation and social service provision is desired.
• Must be skilled at writing professional, thorough assessment reports.
• Extensive knowledge of immigrant community local resources is desired.
• Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment.
• Must have a valid driver's license, reliable transportation, insurance, and a clean driving record.
• The position is remote, and the candidate must have an appropriate workspace to complete documentation, client phone calls, and video conferencing.
• Proficient in Microsoft Office including using Excel and Teams for maintaining regular contact with supervisor.
• Ability to type and be computer literate. Comfortable with using a tablet/iPad, or laptop to complete daily assignments is required.
• Fluency in Spanish is preferred, proficiency in additional languages a plus. Interpreter services are made available as needed.
• Candidate must demonstrate a commitment to comply with mandatory state reporting requirement for child abuse and neglect.
• Able to work cooperatively with a multi-disciplinary team including project staff, supervisors, remote support staff, community members/organizations and ORR representatives.
• Able to maintain a cooperative, respectful, and positive disposition always.
• Possess or be able to obtain CPR and basic first aid certification; and
• Demonstrated support of Applied intellect’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace

TRAINING REQUIREMENTS

• Satisfactory completion of Applied intellect’s Orientation and Training, including all web-based training.
• Satisfactory completion of ORR required training (online/web-based) prior to serving clients.
• Complete additional training as identified by supervisor or Human Resources.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).

EQUAL EMPLOYMENT OPPORTUNITY - Applied Intellect is an equal opportunity employer.

The above-listed duties and responsibilities are essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). This position is funded by the Office of Refugee Resettlement (ORR); therefore, employment is based not only on the expectations communicated above but also based on continued funding. Due to federal grant requirements with ORR, applicants being considered for certain positions must be pre-approved for hire by the operation’s ORR Project Officer.

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