CS Billing Liaison, Associate
Accendra Health is dedicated to simplifying healthcare and providing essential products and services. The CS Billing Liaison, Associate serves as the subject matter expert for customer billing inquiries, resolving issues related to billing disputes and maintaining customer satisfaction.
Responsibilities
- Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
- Receive and process customer account payments in addition to placing re-orders
- Maintain excellent customer relationships to ensure customer satisfaction
- Conduct routine tasks as directed; works under clearly defined guidelines
- Contributes to specific objectives and outcomes as directed
Skills
- 1-2 years customer service experience
- Must be bilingual English/Spanish
- Prior collections experience with multiple payers a must
- Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
- Excellent verbal and communication skills
- Experience with high volume in-bound calls
- Must be able to thrive in a fast paced environment handling multiple demands
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Company Overview