Experienced Bilingual Customer Service Representative – Multilingual Support for arenaflex

About arenaflex

At arenaflex, we're dedicated to creating a world where every individual has access to innovative solutions that transform their lives. As a leading innovation company, we're passionate about elevating every life by transforming spaces into havens. Our driving purpose is to make a positive impact on people and the planet, while delivering exceptional value to our customers and shareholders. We believe that our work and our brands can have a profound impact on the world. That's why we're committed to fostering a culture of inclusivity, diversity, and empowerment. Our team is made up of high-performing individuals who are empowered to think big, learn fast, and make bold decisions. We support an environment where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Job Description

As a Bilingual Customer Service Representative at arenaflex, you'll be the voice of our brand, delivering a consumer experience that fosters trust and brand loyalty. You'll support consumers across the U.S. and U.S. territories with questions related to product use, installation, and warranty needs, all from the comfort of your home. After completing over 200 hours of paid, virtual training, you'll be paired with a tenured team member to ensure you're confident and set up for long-term success in your new role.

Key Responsibilities

* Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories.

• Provide empathetic, solution-oriented support for product, technical, and warranty issues.
• Use tools and product knowledge to identify the right solutions for consumers, guiding them through repair or installation processes.
• Maintain composure and professionalism while handling a high volume of diverse inquiries.
• Balance positive customer outcomes with company policies, working toward win-win resolutions.
• Accurately document call details, product issues, and troubleshooting steps.
• Meet daily performance expectations in service quality, call efficiency, and productivity.
• Contribute to team goals and participate in ongoing learning opportunities.
• Perform additional assignments or projects as needed.

Qualifications

* High school diploma or equivalent required.

• Minimum 2 years of experience in a contact center or fast-paced customer service role.
• Fluent in both English and Spanish.
• Excellent verbal and written communication skills.
• Comfortable with PC-based tools and Microsoft Office (especially Outlook and Word); Microsoft Teams experience is a plus.
• Able to focus in a remote, structured work environment with minimal distractions.
• Must meet internet and workspace requirements and comply with remote work policies.
• Must pass a background check and drug screen.

Preferred Qualifications

* Associate's or Bachelor's degree.

• Experience with ERP systems (SAP, Oracle, etc.).

Additional Information

* arenaflex believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $31K USD - $44K USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• arenaflex offers comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility / adoption benefits, and more.
• arenaflex is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates.

Work Environment and Culture

* This position is 100% remote. Candidates must have a quiet, disturbance-free work area and a reliable high-speed internet connection that meets minimum download/upload speed requirements. Equipment will be provided.

• Our next paid training class begins August 4, 2025. Training is Monday–Friday, 9:00 AM–5:30 PM EST. After training, you'll join our rotating shift schedule between 8:00 AM–7:00 PM ET.

Compensation and Benefits

* Starting pay of $18/hour, plus eligibility for both monthly and annual bonus programs.

• Full benefits from day one, including medical, dental, vision, 401(k) with company match, profit sharing, generous paid time off, and arenaflex product discounts.
• arenaflex offers exclusive access to a self-led career development program tied to advancement and pay increases.

Why Join arenaflex?

* arenaflex is a dynamic and innovative company that's committed to making a positive impact on people and the planet.

• We offer a unique opportunity to work with a high-performing team that's empowered to think big, learn fast, and make bold decisions.
• Our inclusive and diverse culture supports an environment where everyone is encouraged and empowered to be their authentic selves.
• arenaflex offers comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to learn more about our company culture and values. Apply for this job