Senior Manager of Customer Value Creation, North America

At arenaflex, we're more than a global commerce leader – we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of commerce for enthusiasts. Our customers are our passion, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work – every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all.

About the Role

As a Senior Manager of Customer Value Creation, North America, you will play a pivotal role in driving arenaflex's growth and success by developing and implementing a global strategy to deliver unmatched value to our buyers and sellers. Your expertise will be instrumental in attracting and onboarding new sellers, expanding the reach and sales of existing sellers, and improving customer and seller experiences across our platform.

Responsibilities

• Develop and implement a comprehensive global strategy to deliver unmatched value to arenaflex's buyers and sellers, driving growth and revenue through innovative solutions and initiatives.

• Orchestrate efforts to attract and onboard new sellers, while also finding opportunities to expand the reach and sales of existing sellers, leveraging data-driven insights and market trends.
• Collaborate with cross-functional teams across Global Customer Experience (GCX), Business Units (BU), Product, and Technology to improve customer and seller experiences, ensuring seamless integration and alignment with arenaflex's overall vision.
• Serve as the voice of our customers and sellers, integrating their needs into strategic decisions and driving customer-centric initiatives that drive growth and satisfaction.
• Partner with Business Units, Marketing, Trust, and GCX to build solutions that improve seller engagement and customer satisfaction, leveraging data analytics and market research to inform decision-making.
• Lead and mentor a high-performing team passionate about customer value creation and seller growth, fostering a culture of innovation, collaboration, and excellence.
• Develop comprehensive reporting frameworks to supervise and analyze the impact of customer value and seller growth initiatives, providing actionable insights to inform strategic decisions and drive business growth.

Requirements

• Over 5 years of experience in commercial sales, business development, or account management, with a proven track record of driving customer-centric and seller growth initiatives with measurable impact.

• More than 5 years of leadership experience managing large high-performing teams, with a strong ability to motivate, coach, and develop team members to achieve exceptional results.
• Strong analytical skills to guide strategy and decision-making using data, with the ability to interpret complex data sets and develop actionable insights.
• Outstanding communication and leadership skills, capable of influencing at all levels, with a strong ability to build and maintain relationships with stakeholders across the organization.
• Experience working across multiple geographies and functions, with a global perspective and a deep understanding of commerce and market trends.
• Extensive experience at arenaflex or another marketplace platform is preferred, and a deep understanding of commerce is required.

Nice-to-Haves

• Experience with data analytics and market research tools, such as Google Analytics, Tableau, or similar platforms.

• Familiarity with arenaflex's products and services, including our platform, marketplace, and customer-facing tools.
• Strong understanding of customer behavior, market trends, and competitor analysis.
• Experience with project management methodologies, such as Agile or Scrum.
• Certification in a relevant field, such as sales, marketing, or business development.

Benefits

As a Senior Manager of Customer Value Creation, North America, you will enjoy a comprehensive benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health insurance and wellness programs
• Retirement savings plan with company match
• Paid time off and vacation days
• Professional development opportunities and training programs
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment with a passionate team

How to Apply

If you're a motivated and results-driven professional with a passion for customer value creation and seller growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you! Apply for this job