Experienced Customer Experience Agent – Scaling with arenaflex

At arenaflex, we're revolutionizing the way businesses manage their finances. Our all-in-one financial operations platform combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. With over 40,000 businesses relying on us, we're committed to delivering exceptional customer experiences that drive growth and success. As a Customer Experience Agent at arenaflex, you'll play a critical role in supporting our customers as we scale. You'll be the first point of contact for our customers, providing timely and effective solutions to their queries, issues, and concerns. Your passion for delivering outstanding customer experiences, combined with your ability to learn and adapt quickly, will make you an invaluable asset to our team.

About arenaflex

arenaflex is a fast-growing fintech company that's changing the way businesses manage their finances. Our platform is designed to save companies time and money, and we're proud to have been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years. With a talented team of leaders from leading financial services and fintech companies, we're committed to delivering innovative solutions that drive growth and success.

The Role

As a Customer Experience Agent at arenaflex, you'll be responsible for:

• Utilizing critical thinking skills to diagnose and resolve complex problems using tooling or engineering support
• Working directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
• Growing, developing, and learning in a fast-paced, start-up environment
• Working directly with some of the fastest growing companies in the US
• Handling support requests over phone, email, and chat to help Ramp scale effectively
• Maintaining a high level of customer satisfaction and providing insights for the whole team to improve our product
• Learning the Ramp Platform inside and out to maximize effectiveness with our customers

What You Need

To succeed in this role, you'll need:

• Ability to work on the weekends
• Ability to provide support to customers over phone predominantly; and occasionally email, and live chat
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support
• Strong background in customer support via email and phone
• Investigative and critical thinking skills
• Desire for ownership and growth in role over time
• Ability to work evenings and weekends as needed

Nice to Haves

* Experience working with Zendesk tooling

Benefits

As a full-time employee at arenaflex, you'll enjoy a comprehensive benefits package, including:

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop in their careers, and we offer a range of opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and want to be part of a fast-growing fintech company, we'd love to hear from you.

How to apply

If you're excited about this opportunity, please submit your application through our website. We can't wait to hear from you!

Pay Range

For candidates located in NYC or SF, the pay range for this role is $48,000-$70,000. For candidates located in all other locations, the pay range for this role is $48,000-$65,000.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive workplace that values diversity and promotes equal opportunities for all employees.

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