Experienced Bilingual Customer Service Specialist – Patient Care and Support

At arenaflex, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. Starting at $19.00/hour Bilingual Pay (must pass bilingual proficiency test) Full-Time; In-Office Hours: Rotating Shifts; M-F, 7:00 a.m. - 7:00 p.m.; Sat., 8:00 a.m. - 2:00 p.m. Six paid holidays Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.

About arenaflex

arenaflex is a leading specialty pharmacy and infusion services company, dedicated to providing exceptional patient care and support. As a wholly owned subsidiary of a renowned healthcare organization, we stand at the forefront of healthcare innovation, headquartered in Omaha and serving patients nationwide. Our commitment to exceptional patient care is unparalleled. We specialize in managing rare and chronic conditions, in categories like organ transplant, oncology, and more. With unwavering dedication, we provide comprehensive clinical support and patient management, ensuring each individual's unique needs are met.

Job Summary

We are seeking an experienced Bilingual Customer Service Specialist to join our team at arenaflex. As a key member of our Operations department, you will be responsible for providing exceptional patient care and support through day-to-day customer service activities and support of specifically assigned clients and customers. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment and provide timely and accurate resolutions to patient inquiries and concerns.

Key Responsibilities

- Conducts prescription refill reminder calls to ensure patients receive timely and accurate medication refills. - Responsible for inbound and outbound patient phone calls, providing support and assistance with patient needs and requests. - Facilitates patient-to-pharmacist consultations to ensure patients receive comprehensive clinical support and patient management. - Provides assistance with all patient needs and requests, using problem-solving skills to offer support and provide quick resolutions to questions, concerns, and problems. - Keeps records of client/customer interactions and transactions, identifying and reporting to direct supervisor on all call exceptions, positive or negative, and proposing actions, if necessary, to be taken in response to the exception. - Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients. - Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers, communicates and coordinates with the appropriate personnel. - Works closely with direct supervisor to improve assigned customer experience on the website. - Uses bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed.

Professional Competencies

- Participates in team meetings to ensure company service objectives are being met. - Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth. - Audits own performance and recommend objectives and standards of performance. - Ability to learn MS Excel, Word, Outlook, Salesforce, CPR+. - Maintains knowledge of and utilizes software to provide best-in-class customer service. - Attention to detail with emphasis on organizational skills. - Ability to work with all levels of internal management and staff, as well as outside clients and vendors.

Essential and Preferred Qualifications

- HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information. - Ability to speak another language fluently and read/write in the language. - Working knowledge of the healthcare industry. - High school diploma or equivalent.

Skills and Competencies Required for Success

- Excellent communication and problem-solving skills. - Ability to work in a fast-paced environment and provide timely and accurate resolutions to patient inquiries and concerns. - Strong organizational and time management skills. - Ability to maintain confidentiality and handle sensitive patient information. - Proficiency in MS Excel, Word, Outlook, Salesforce, CPR+. - Ability to learn and adapt to new software and systems.

Career Growth Opportunities and Learning Benefits

- arenaflex offers a comprehensive training program to ensure our team members have the skills and knowledge needed to succeed in their roles. - Opportunities for career growth and advancement within the company. - Access to ongoing training and development programs to enhance skills and knowledge. - Collaborative and supportive work environment.

Work Environment and Company Culture Highlights at arenaflex

- arenaflex is a dynamic and fast-paced work environment, with a strong focus on patient care and support. - Collaborative and supportive team environment. - Opportunities for professional growth and development. - Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching. - Paid time off and holidays. - Flexible work arrangements, including telecommuting options.

Compensation, Perks, and Benefits

- Starting salary: $19.00/hour. - Bilingual pay (must pass bilingual proficiency test). - Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching. - Paid time off and holidays. - Flexible work arrangements, including telecommuting options.

Conclusion

If you are a motivated and compassionate individual with a passion for patient care and support, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Bilingual Customer Service Specialist, you will have the opportunity to make a positive impact on the lives of patients and their families, while working in a dynamic and supportive environment. Apply now and join our mission to provide exceptional patient care and support! Apply for this job