Technical Support Engineer
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. As a Technical Support Engineer, you will deliver technical solutions and support to help drive success for SMB customers across North America, collaborating with cross-functional teams to resolve complex challenges.
Responsibilities
- Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
- Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
- Collaborate with cross-functional teams to resolve customer and partner technical challenges
- Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
- Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
- Develop solutions using Bash, Python, JavaScript, and PostgreSQL
- Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement
Skills
- Bachelor's degree in Computer Science, Engineering, or related field
- Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)
- Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
- Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
- Effective communication and collaboration skills with team members, partners, and customers
- 1-3 years of professional experience (technical support preferred)
- Experience with Odoo or similar ERP systems
- Background in SaaS or startup environments
- Experience working with Unix/Linux platforms
- A proactive learning mindset with a focus on continuous improvement
- Additional language skills (Spanish, French, or Portuguese preferred)
Benefits
- Healthcare
- Dental
- Vision
- Life Insurance
- FSA
- HSA Matching
- 401K Matching
- Commuter Benefits
- PTO (Paid-time-off)
- Paid sick days
- Paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- Evolve in a nice working atmosphere with a passionate, growing team!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
Company Overview