[Remote] Owner Support Specialist
Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County, recognized as a Top Workplace for its employee-focused culture. As an Owner Support Specialist, you will serve as a trusted advisor to owners, helping them maximize their vacation experiences through personalized guidance and support while maintaining exceptional service standards.
Responsibilities
- Serve as primary advisor for vacation ownership benefits via phone/email
- Process all reservation types (owner stays, bonus time, rentals, tours)
- Facilitate Interval International exchanges and Club Member services
- Promote referral programs and ancillary travel products
- Maintain accurate owner records and documentation
- Achieve monthly conversion and availability targets
- Uphold BGV's hospitality standards and service excellence
Skills
- HS diploma/GED + 1-3 months customer service experience
- Proficient in MS Office (Outlook, Word, Excel)
- Professional English communication (verbal/written) + basic math skills
- Ability to work seated at a computer with occasional light lifting (10-25 lbs.)
- Customer service competencies: Problem-solving focus
- Active listening & clear communication
- Detail orientation & accuracy
- Professional phone/email etiquette
- Adaptability in fast-paced settings
- Team collaboration skills
- Prior experience in hospitality, timeshare, or call center environments
- Knowledge of vacation ownership/timeshare industry
- Experience with reservation systems or CRM software
- Bilingual communication skills
- Associate's degree or relevant certification
Benefits
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
Company Overview