System Technician I

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a System Technician I to provide a positive customer support experience by serving as the first point of contact for system incidents and issues.

Responsibilities

• Provides first point of contact for calls and / or walk-up incident and service requests
• Documents, addresses, logs, and resolves basic incidents and requests
• Engages other Service Desk or appropriate resources to resolve incidents
• Creates a positive customer support experience by building strong relationships through understanding, communicating promptly on progress, and handling customers with a consummately professional attitude
• Applies knowledge to help solve problems of relatively limited scope and complexity
• Exceeds our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
• Performs special projects and other duties as assigned

Skills

• Demonstrated ability to pay attention to details
• Ability to follow processes
• Proficient use of various core systems, office and computer equipment, and software packages
• High school diploma or equivalent
• Strong time management with the ability to complete projects and assignments and meet deadlines
• Strong communication skills with ability to listen and ask pertinent questions to gain understanding

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Company Overview