iCare Health Solutions Enterprise - Scheduling Coordinator

iCare Health Solutions Enterprise

Responsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice.

Essential Functions

Receive inbound patient calls in a high-volume call center environment

Schedule the patient with the appropriate provider based on need/issue

Utilize various systems to determine appointment availability and schedule the appropriate appointment

Collect all relevant patient demographic information, including insurance coverage, patient medical history, etc

Educate patients on the referral process and arrange for any diagnostic testing

Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care

Maintain patient confidentiality and the privacy of health information

Other duties and responsibilities as assigned by management

Job Specifications

Typically has the following skills or abilities:

2 years of experience in healthcare or a related field

Strong customer orientation and servicing skills

Consistently displays professionalism and a positive rapport with fellow employees

Demonstrated initiative in accomplishing goals

Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner

Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously

Detail-oriented and well-organized

Excellent verbal and written communication skills

Ability to work with a variety of system applications

Bilingual English and Spanish required

Preferred Skills

Experience with NextGen

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.