Experienced Customer Service Representative – Healthcare IT Support

At arenaflex, we're dedicated to revolutionizing the healthcare industry through innovative technology and exceptional customer service. As a leading provider of comprehensive, cloud-based EHR/PRM solutions, we're passionate about empowering medical professionals worldwide to improve workflows and reduce the risk of physician burnout. If you're a creative problem-solver with a passion for delivering top-notch support, we want to hear from you!

About arenaflex

arenaflex is a privately held leader in healthcare IT, committed to positive change and dedicated to improving healthcare through dedication, education, and teamwork. Our fast-paced, fun, and culturally diverse environment is the perfect place for talented individuals to thrive and make a real difference. We value creativity, innovation, and teamwork, and we're excited to welcome like-minded professionals to our team.

Position Overview

As a Customer Support Specialist at arenaflex, you'll play a vital role in delivering exceptional support to our clients, ensuring they get the most out of our software program. You'll work remotely until the restrictions from COVID-19 make it safe to work in the office, and you'll be part of a dynamic team that's passionate about making a positive impact on the healthcare industry.

Responsibilities

As a Customer Support Specialist, you'll be responsible for:

• Answering a high volume of inbound calls from clients seeking technical support and training on our software program
• Assisting clients to troubleshoot and resolve problems with their eClinicalWorks software program
• Asking probing questions and properly documenting customer inquiries in our support system
• Answering inquiries by clarifying desired information; researching, locating, and providing accurate information, including educating clients on our support site
• Resolving customer questions and complaints with the highest degree of courtesy and professionalism
• Utilizing de-escalation skills and escalating cases when necessary in accordance with escalation procedures
• Redirecting calls as necessary
• Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Updating job knowledge by participating in educational opportunities
• Other duties as assigned

Requirements

To be successful in this role, you'll need:

• A High School Diploma
• High Speed Internet Service to utilize VOIP calls and VPN software as well as other required programs to support job functions

Preferred Requirements

While not essential, the following qualifications would be highly desirable:

• Associates or Bachelor's degree in a relevant field
• Excellent verbal and written communication skills
• Ability to interact with various levels of medical and IT professionals
• Flexible and adaptable to change easily
• Ability to diffuse escalated clients and create effective working relationships
• Proven problem-solving abilities
• Ability to present ideas in user-friendly language
• Attention to detail
• Multi-tasking computer skills, ability to work with multiple screens and systems simultaneously
• Ability to type minimum 45wpm on standard keyboard
• Team player
• Knowledge and/or experience in IT, medical terminology, and/or medical software is a plus

Benefits and Perks

As a valued member of the arenaflex team, you'll enjoy a rich suite of benefits, including:

• Eighteen days of Paid Time Off per year, which scales based on tenure
• Nine Paid Holidays and one Floating Holiday
• Insurance for eligible employees, including medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
• A 401(k) plan with a Company safe harbor contribution
• Flexible Spending Account for Health Care and Dependent Care for eligible employees
• Limited personal leave
• Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
• An annual discretionary bonus for eligible employees

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to respecting and empowering each individual and supporting the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply today to join our dynamic team and make a real difference in the healthcare industry. [Apply To this Job](https://himalayas.app/companies/arenaflex/jobs/customer-service-representative-1329827167) Apply for this job