Experienced Full Stack Product Manager – Customer Service Innovation

At arenaflex, we're revolutionizing the way people interact with our services. With over 200 million subscribers worldwide, we're committed to delivering exceptional experiences that exceed our customers' expectations. As a key member of our Customer Service Innovation team, you'll play a critical role in shaping the future of our contact center platform. We're seeking an experienced Product Manager to lead and drive innovation in enhancing our agents' and support specialists' experience on our contact center stage.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower our customers to achieve their goals. Our commitment to excellence is reflected in our products and services, which are designed to meet the evolving needs of our customers. We're passionate about creating a culture that values collaboration, innovation, and customer satisfaction.

Job Details

*

Start Date:

Immediate openings available

Compensation:

A competitive salary

Company:

arenaflex

Position:

Product Manager, Customer Service Innovation

Location:

Remote

Job Description

As a Product Manager, Customer Service Innovation, you'll be responsible for leading the development and implementation of our contact center platform. You'll work closely with cross-functional teams, including design, engineering, operations, and data science, to deliver a world-class experience for our customers and support specialists. Your primary focus will be on driving innovation and growth, while ensuring that our platform meets the evolving needs of our customers.

Key Responsibilities

* Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.

• Assist in defining process, capture requirements, explain prioritization, identify constraints, mitigate risks and obstacles, communicate, and create a roadmap.
• Collaborate with every CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Oversee integrations and adoption of product features through close collaboration with our engineering and data science teams as well as external solution providers and consulting firms.
• Determine differences in support expectations in various regions around the world, and design experience accordingly.
• Grow product management responsibility to other tools as business needs present.
• Embody the unique arenaflex culture.

What We're Looking For

* 3+ years of experience in product management for customer or customer-facing products.

• Ability to make tough decisions informed by both data and judgment.
• Deep focus on delivering an exceptional customer and support specialist experience.
• Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
• Organizational leadership and influence without authority
• Excellent written and verbal communication skills: great presentations and introductions, a ability to build trust and create collaborative relationships cross-functionally is critical
• Ability to inspire, persuade, and lead engineers and designers.
• Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
• Related experience focusing on Customer Service.
• Experience working on global products is also beneficial

Why Join arenaflex?

* We offer a competitive salary and benefits package.

• You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• We're committed to creating a culture that values collaboration, innovation, and customer satisfaction.
• You'll have the chance to make a meaningful impact on our customers' lives.
• We offer a flexible and remote work environment.

How to Apply

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