Experienced Customer Support Specialist - US Remote

Join arenaflex, a global data and technology company, as a Customer Support Specialist in a remote role. As a key member of the Customer Care organization, you will play a vital role in providing top-notch customer service and technical support assistance to our ever-growing population of customers. If you are passionate about delivering exceptional customer experiences, interpreting consumer grievances, and advocating for solutions that help consumers improve their creditworthiness, this is an exciting opportunity for you.

About arenaflex

arenaflex is a global leader in data and technology, powering opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. With a team of 22,500 people across 32 countries, we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

Job Description

As a Customer Support Specialist, you will be responsible for:

• Taking In-Bound calls to assist with credit-related memberships, services, and product offerings, and advocating for solutions that will help consumers improve their creditworthiness.
• Helping consumers understand credit bureau processes and educating them on appropriate steps to request corrections.
• Receiving customer requests for assistance, identifying support needed, and either helping or forwarding requests to the appropriate functional area.
• Handling escalated customer issues.

Qualifications

To be successful in this role, you will need:

• A high school diploma or GED.
• At least one year of customer service experience.
• Experience interpreting and responding to customer requests and the ability to put yourself in the mind of the customer.
• High-speed internet service (minimum 25 mbps download/ 5 mbps upload).
• Comfortable using a computer to perform operations.
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.

Requirements

* Flexible work environment: ability to work remote, hybrid, or in-office.

• Must be a US resident living within 45-60 minutes of our Allen, TX office.

Benefits and Perks

* Eligible for a $1,500 performance bonus, paid out after completing 90 and 180 days of employment.

• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.

Work Environment and Culture

arenaflex celebrates individuality and diversity, and our culture and people are important differentiators. We take our people agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering, and more. arenaflex is proud to be an Equal Opportunity and Affirmative Action employer, and our diverse workforce drives our success.

Career Growth Opportunities and Learning Benefits

As a Customer Support Specialist, you will have opportunities to develop your skills and advance your career within arenaflex. We invest in our people and provide training and development programs to help you grow professionally and personally.

How to Apply

If you are passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, apply now to become a Customer Support Specialist at arenaflex. We look forward to hearing from you! Apply Now

About arenaflex

arenaflex is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software.

Our Mission

Our mission is to unlock the power of data to help create opportunities for consumers, businesses, and society during life's big moments. We believe that everyone deserves access to the information and resources they need to succeed, and we are committed to making a positive impact on the world.

Our Values

* Customer Focus: We put our customers at the heart of everything we do.

• Innovation: We are always looking for new and better ways to solve problems and create value.
• Collaboration: We work together as a team to achieve our goals and make a positive impact.
• Integrity: We operate with integrity and transparency in all that we do.
• Diversity and Inclusion: We celebrate individuality and diversity, and we are committed to creating a workplace that is inclusive and welcoming to everyone.

Join arenaflex

If you share our values and are passionate about delivering exceptional customer experiences, we want to hear from you. Apply now to become a Customer Support Specialist at arenaflex and join a dynamic and innovative company that is making a positive impact on the world. Apply for this job