Experienced Customer Service Traveling Test Center Manager – Global Testing Solutions

At arenaflex, we're on a mission to revolutionize the way people take life-changing exams. As a leading provider of technology-enabled testing and assessment solutions, we support over 7 million test takers annually at our testing locations in 180 countries around the world. With a rich history of innovation and a commitment to excellence, we're seeking an experienced Customer Service Traveling Test Center Manager to join our team.

About arenaflex

arenaflex is a global leader in the testing and assessment industry, with a reputation for delivering high-quality and innovative solutions to our clients. Our team of experts works tirelessly to design and deliver testing solutions that meet the needs of our clients and their test takers. With a presence in over 180 countries, we're proud to be a part of a global community that's shaping the future of education and professional development.

Job Overview

As a Customer Service Traveling Test Center Manager, you'll be the face of arenaflex in our test centers around the world. You'll be responsible for managing all aspects of the testing facilities, including financial practices, personnel, and maintaining set policies and guidelines to uphold the highest standard for exam integrity. This is a 100% travel role, where you'll support test centers that require management assistance. You'll drive turnarounds at poor-performing locations, train new managers, and help them succeed in their roles.

Responsibilities

* Ensure that the facilities, operations, and performance at the assigned test center consistently meet the standards of arenaflex and its testing clients.

• Plan regular staff schedules and supervise both regular and temporary Test Center Administrators.
• Understand how test center operating costs impact arenaflex's key financial and business drivers and performance against corporate metrics.
• Educate staff on the rationale behind the key performance levers for the business and coach staff on how to efficiently achieve the targets.
• Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
• Responsible for hiring and training of new Test Center Administrators.
• Review and approve timesheets and expenses for all staff.
• Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facilities.
• Represents the organization with professionalism.
• Has sufficient knowledge of basic technology to resolve common issues.
• File detailed reports on any irregular test center situations or complaints.
• Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
• Resolve, report, or escalate candidate and/or building problems to the appropriate department or manager.
• Engage with property management to maintain a safe and comfortable testing environment.
• Acts as a TCA to administer tests.
• Actively participates in arenaflex quality assurance, audit programs, and other company initiatives as a team player.
• Maintain a deep knowledge of policies, practices, and procedures.

Qualifications

* High school diploma or equivalent.

• College experience a plus.
• Minimum of two years of customer service experience required (call center, retail, restaurant, etc.).
• One year of management or supervisory experience required.
• Must be 18 years of age to qualify.

Physical Job Requirements

* Must live within one hour of the airport or train station with the ability to travel on short notice by airplane, train, or car.

• Must be able to bend, stoop, and lift up to 40 pounds.
• Ability to remain in a stationary position for extended periods while administering exams.
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room.
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam.
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols.
• The role is 100% travel based. Must be reasonably located near a major airport hub to support travel needs.

Benefits

* 12 Paid Holidays Off annually based on work schedule.

• No selling or quotas.
• Office setting environment.
• No inventory, stocking, floor moves, or overnight shifts!
• Paid training.
• Sick time prorated based on start date.
• 401K.
• Employee Assistance Program.
• Vision.
• FSA.
• Legal.
• Vacation.

Available Schedule

* Full-time + travel time.

• Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be open to flexible scheduling and flexible travel schedule.
• Travel often required on short notice.

Why Join arenaflex?

* We're a global leader in the testing and assessment industry, with a reputation for excellence.

• We offer a competitive salary and benefits package.
• We're committed to diversity and inclusion, and we welcome candidates from all backgrounds.
• We offer opportunities for career growth and development.
• We're a dynamic and innovative company, with a passion for shaping the future of education and professional development.

How to Apply

If you're a motivated and experienced customer service professional with a passion for travel, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job