Experienced Customer Service Representative - Glasgow (Remote/WFM)

Join arenaflex, a people and technology-driven business, in making a tangible difference to the lives of millions. We're seeking an experienced Customer Service Representative to join our Glasgow team, working remotely in a hybrid environment. This role requires a strong and diverse skillset in relevant areas to drive success, and we believe in rewarding talent with a competitive salary and comprehensive benefits package.

About arenaflex

arenaflex makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including life assurance, savings, investments, and pension plans. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! arenaflex's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

About the Role

As a Customer Service Representative, you'll join a team that's passionate about delivering a seamless customer experience with empathy and respect. You'll take inbound calls from customers about their life assurance, savings, investments, or pension plans, ensuring a seamless experience during the moments that matter. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll be the face of arenaflex, providing outstanding service and support.

Key Responsibilities:

* Take inbound calls from customers about their life assurance, savings, investments, or pension plans

• Provide exceptional customer service, ensuring a seamless experience during the moments that matter
• Assist customers with planning for retirement, accessing investments, updating personal information, or supporting families during bereavements
• Use multiple IT applications with attention to detail, switching between them as needed
• Simplify complex matters while providing outstanding service
• Remain calm under pressure, using problem-solving skills to resolve customer issues
• Work collaboratively with colleagues to achieve team goals and objectives
• Participate in ongoing training and development to enhance skills and develop best practices

Essential Qualifications:

* Excellent listening, verbal, and written communication skills

• Ability to simplify complex matters while providing outstanding service
• Problem-solving skills, with the ability to remain calm under pressure
• Proficient in Microsoft Office (Word & Excel)
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong customer service skills, with a passion for delivering exceptional service

Preferred Qualifications:

* Previous experience in a customer-facing role, preferably in the financial services industry

• Experience working in a contact centre or similar environment
• Knowledge of life assurance, savings, investments, or pension plans
• Certification in customer service or a related field

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a team environment, with a focus on collaboration and teamwork
• Strong problem-solving skills, with the ability to think critically and creatively
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills, with a passion for delivering exceptional service
• Proficient in Microsoft Office (Word & Excel)
• Ability to learn and adapt to new technology and systems

Career Growth Opportunities and Learning Benefits:

* Comprehensive training program, with ongoing development and support

• Opportunities for career growth and advancement within arenaflex
• Collaborative and supportive work environment, with a focus on teamwork and collaboration
• Access to ongoing training and development, with a focus on enhancing skills and developing best practices
• Opportunities to work on high-profile projects and initiatives, with a focus on innovation and customer satisfaction

Work Environment and Company Culture:

* Hybrid remote work environment, with flexibility to work from home or in the office

• Collaborative and supportive work environment, with a focus on teamwork and collaboration
• Opportunities for socialization and networking, with a focus on building relationships and connections
• Access to ongoing training and development, with a focus on enhancing skills and developing best practices
• Opportunities to work on high-profile projects and initiatives, with a focus on innovation and customer satisfaction

Compensation, Perks, and Benefits:

* Competitive salary, with opportunities for growth and advancement

• Comprehensive benefits package, including:

+ No weekend working + 31 days annual leave (including UK Bank Holidays) + Annual discretionary bonus eligibility + Perks at Work (online discounted shopping) + Car lease scheme and Jaguar Land Rover discount + Cycle to Work scheme and interest-free season ticket loans + Annual volunteering day + Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave) + Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support + Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection

How to Apply:

If you have the skills and passion we're looking for, please submit your application today. We're excited to welcome new people to be part of our journey and look forward to hearing from you. Apply to this job Apply for this job