Experienced Customer Success Associate – Remote, Full-Time Contractor Role
Join arenaflex, a mission-driven company, in tackling one of the greatest challenges of our generation – helping Americans burdened by student debt save money through smart, algorithm-based recommendations. Are you passionate about making a difference in people's lives? Do you thrive in fast-paced startup environments where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Success Associate to join our Borrower Success Team. As a key member of our team, you will work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs.
About arenaflex
arenaflex is a Certified B Corporation that combines policy expertise and innovative technology to serve student loan borrowers across the country. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to tackle one of the greatest challenges of our generation. With a commitment to helping all borrowers improve their financial health through better repayment strategies, we are dedicated to making a positive impact on the lives of millions of Americans.
Your Role
As a Customer Success Associate, you will be responsible for:
- Understanding arenaflex's product offerings and how they address borrowers' needs
- Engaging with borrowers via email and live chat to provide exceptional support and guidance
- Reviewing and submitting applications for federal loan programs to ensure borrowers receive the best possible outcomes
- Proactively suggesting and implementing ideas and automations that can help scale the team and improve borrower experiences
- Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Recommended Experience
We are seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We are excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Key Qualities
During the interview process, we will be evaluating these key qualities in your experience and potential:
- Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Values
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.arenaflex.com/careers](http://www.arenaflex.com/careers).
What We Offer
* Competitive salary
- Opportunity to work with a mission-driven company making a positive impact on the lives of millions of Americans
- Collaborative and inclusive work environment
- Professional development and growth opportunities
- Flexible remote work arrangement
- Comprehensive benefits package
Take the Next Step
If you are passionate about helping others and are looking for a challenging and rewarding role, apply now to join our team at arenaflex. We look forward to hearing from you and discussing how you can become a vital part of our success story.
How to Apply
To apply, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We can't wait to hear from you! Apply To This Job
Note:
This job posting is for a remote, full-time, contractor role for up to 5 months – with the possibility of extension or permanent hiring in NYC based on performance and company needs. Apply for this job