Experienced Customer Service Representative – Medical Self Pay Collections

At arenaflex, we're dedicated to providing exceptional patient care and service while navigating the complexities of medical billing and collections. As a key member of our customer service team, you'll play a vital role in resolving patient healthcare accounts, negotiating payment plans, and ensuring timely and accurate documentation of customer encounters. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

Job Highlights:

* Immediate openings available for a start date

• Competitive salary and benefits package
• Remote work opportunity with a dynamic and supportive team
• Opportunity to grow and develop your skills in a rapidly evolving industry
• Collaborative work environment with a focus on patient satisfaction and care

Job Description:

As an Experienced Customer Service Representative – Medical Self Pay Collections at arenaflex, you'll be responsible for resolving patient healthcare accounts by negotiating payment plans with patients/guarantors while meeting or exceeding performance and quality objectives. Your daily tasks will include:

• Completing daily account-related functions in an efficient and timely manner to accelerate the patient-to-payment process
• Negotiating payment plans with customers through both inbound and outbound calls leveraging an auto-dialer
• Reviewing account history through Savista's database and client portals to ensure accurate and timely resolution
• Maintaining a 96% quality score through superior customer service and accurate documentation of customer encounters
• Executing procedures for follow-up on third-party approvals, billing, and collection of overdue accounts
• Performing routine tasks or repetitious tasks with care and attention
• Answering incoming patient or client call/email requests and handling them in a prompt, courteous, and professional manner
• Supporting arenaflex's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to arenaflex's business practices

Requirements:

* High school diploma or GED

• At least one year of experience in healthcare customer service or a healthcare certification or degree
• At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer
• Experience with customer interactions that require live, accurate documentation of the encounter
• Demonstrated ability to meet performance objectives
• Demonstrated ability to navigate Internet Explorer and Microsoft Office
• Demonstrated experience communicating effectively with a customer and simplifying complex information
• Experience working with customer support including issue resolution management
• Must be able to pass a pre-employment background and drug screen
• Must be available to work second shift between the hours of 8:30AM ET and 5PM ET

Benefits:

* Competitive salary and benefits package

• Opportunity to grow and develop your skills in a rapidly evolving industry
• Collaborative work environment with a focus on patient satisfaction and care
• Remote work opportunity with a dynamic and supportive team
• Access to ongoing training and development opportunities to enhance your skills and knowledge

What We Offer:

* A dynamic and supportive team environment that fosters growth and development

• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Access to ongoing training and development opportunities to enhance your skills and knowledge

How to Apply:

Ready to join our team and make a difference in the lives of our patients? Click the link below to apply now and we'll be in touch soon! Apply To This Job

About arenaflex:

arenaflex is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and service while navigating the complexities of medical billing and collections. Our team is passionate about making a difference in the lives of our patients and we're committed to providing a supportive and collaborative work environment that fosters growth and development.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Disability Accommodation:

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for this position, please contact us at [insert contact information].

Confidentiality:

arenaflex is committed to maintaining the confidentiality of our employees' and patients' personal and medical information. We require all employees to adhere to our confidentiality policies and procedures.

Background Check:

arenaflex requires all employees to undergo a pre-employment background check and drug screen. Apply for this job